Rhett Poole
Idaho Falls,ID
Summary
High drive student in Computer Science while balancing full time work and studies. Developed a web application (HTML, CSS, JS, Python, Flask, deployed using Heroku) for Bish's RV where customers can streamline their service requests.
In my current role; I've prioritized client specifications for repairs and overseen 700+ trailers throughout their repair cycle while coordinating with manufacturers, insurance agencies, customers, and authorized repairs to technicians. Skilled in taking initiative, multifaceted communication, prioritizing client needs, and delivering quality work under tight deadlines.
Overview
1
1
year of professional experience
Work History
External Service Writer
Bish’s RV
Idaho Falls, ID
06.2024 - Current
- Oversaw trailers through their entire repair cycle. Coordinated with manufacturers, insurance companies, and our service teams to ensure high quality, timely repairs.
- Acted as a customer advocate by managing warranty cases and insurance bids to maximize coverage for my customers.
- Analyzed personal Net Promoter Score (NPS) reviews, and identified areas to improve and enhance the customer experience at Bish's RV.
- Collaborated with management and other service writers on how to improve Repair Event Cycle Time (RECT) to further improve customer satisfaction.
- Worked with over 100 customers at a time and maintained proper communication to keep customers informed.
Parts Outfitter
Bish’s RV
Idaho Falls, ID
09.2023 - 06.2024
- Managed an inventory system to track available stock levels.
- Developed promotional materials for upcoming events or specials.
- Gave quotes for specialized systems such as solar and battery options
- Worked with multiple departments to coordinate installation of purchased parts.
- Worked a sales floor to upsell parts to customers that recently purchased their RV.
- Worked remotely, over the phone or over email, with customers to help them troubleshoot/repair issues with their RV.
- Communicated with Manufacturers to ensure accuracy on part orders.
Education
Bachelor of Science - Computer Science
Brigham Young University - Idaho
Rexburg12-2026
Skills
- Communication
- Time Management
- Strong organization
- Schedules coordination
- Status report maintenance
- Customer service
- Software development
- Git version control
- Web development frameworks
- Front-end development
Timeline
External Service Writer
Bish’s RV
06.2024 - Current
Parts Outfitter
Bish’s RV
09.2023 - 06.2024
Bachelor of Science - Computer Science
Brigham Young University - Idaho
Similar Profiles
Christy GarciaChristy Garcia
Dispatch Specialist at Bish’s RVDispatch Specialist at Bish’s RV
William HilbunWilliam Hilbun
Sales and Finance Manager / Business Development at Bish’s RVSales and Finance Manager / Business Development at Bish’s RV
Larry RamageLarry Ramage
Finance and Sales Manager at Bish’s RVFinance and Sales Manager at Bish’s RV
BraEdyn WitheringtonBraEdyn Witherington
Garage Door Installer at Valley Overhead DoorsGarage Door Installer at Valley Overhead Doors
Jason AshJason Ash
Religious Education Teacher at Pope St. John Paul II Catholic ParishReligious Education Teacher at Pope St. John Paul II Catholic Parish