Amanda Fralick
Richmond,UT
Summary
I am an energetic and passionate person that strives to be the best that I can be. Am a highly motivated and engaging person that is not afraid to bring insight and perspective to situations in order to find positive outcomes and the best solution possible. Enjoy challenges that allow growth and learning and opportunities to apply my skills and knowledge as part of a team.
Overview
12
12
years of professional experience
Work History
Service Writer
Carrier Transicold of Utah
Salt Lake City, Utah & Reno, Nevada
10.2013 - Current
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
- Maintained strong professional relationships with vendors, enabling prompt delivery of necessary parts for repairs
- Established a welcoming and professional environment in the service area, creating positive first impressions for customers upon arrival.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
Automotive Service Advisor
Young Toyota Automotive
Logan, Utah
06.2023 - 06.2024
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Maintained clean, organized, and professional service department environment that reflected positively on Dealership''s image and reputation.
- Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
Assistant Manager
Dress Barn Retail Store
Salt Lake City, Utah
01.2013 - 10.2013
- Maintain High Customer Service/Interaction Standards
- Train new employee on best practices
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Employee scheduling
- Design and create floor displays
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Impact Training - Heart of Field Service
Carrier Transicold
Online Course 01.2016
High School Diploma - Honor Roll
Alta High School
Sandy, UT01.2001
Skills
- Customer Consultation and Resolution
- Collections and Account Reconciliation
- Training
- Account Management
- Customer Outreach and Satisfaction
- Problem Solving
- Communication
- Multi-tasking
- Enthusiastic and Positive Attitude
- Cost estimates
- Strong organization
- Processing warranties
Hobbies and Interests
- Enjoy making the world a better place through helping others
- Maintaining a positive outlook and focusing on the good in the world
- Enjoy the outdoors
- Enjoy learning and trying new things
Timeline
Automotive Service Advisor
Young Toyota Automotive
06.2023 - 06.2024
Service Writer
Carrier Transicold of Utah
10.2013 - Current
Assistant Manager
Dress Barn Retail Store
01.2013 - 10.2013
Impact Training - Heart of Field Service
Carrier Transicold
High School Diploma - Honor Roll
Alta High School