Christopher Butterfield
Eagle,ID
Summary
Hard working employee who is enthusiastic pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
25
25
years of professional experience
Work History
Service Writer
Wilson's RV Repair & Parts
Caldwell, ID
05.2022 - Current
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Logged work orders and change orders into Everlogic database to track job status.
- Presented different repair options to customers to help each person make appropriate choices.
- Consulted with customers to assess service requirements and produce accurate orders.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Resolved concerns with products or services to help with retention and drive sales.
- Scheduled jobs in timely manner to achieve customer satisfaction and meet projected goals.
Merchandising Execution Team Associate
Home Depot
Eagle, ID
08.2020 - 05.2022
- Developed merchandising strategy to efficiently move overstock.
- Organized and tracked departmental receipt flow for new and reordered merchandise.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Arranged consistent shelves, bins and racks at strategic location by following established planograms.
- Coordinated communication with merchandise operations and vendors for PO creation and maintenance.
- Improved operations through consistent hard work and dedication.
Consultant
Butterfield Consulting
Meridian, ID
01.2006 - 08.2020
- Initiated success of client's organization by improving performance, and practices.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Boosted success of client's organization by improving performance, motivation, job satisfaction, and management systems.
- Authored detailed work plans to meet business priorities and deadlines.
- Developed strategic component development plans to support future projects.
- Created detailed roadmaps of action items and project goals and generated reports to inform budgeting and planning.
- Boosted success of client's organization by improving performance, motivation, job satisfaction, hiring practices, training programs and management systems.
Customer Service Representative
Filter Factory Outlet
Boise, ID
10.2015 - 02.2019
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Resolved customer questions and issues over phone and in person daily
Collections Representative
Citi Cards Call Center
Boise, Idaho
06.2003 - 12.2005
- Used skip tracing resources to locate debtors and updated information in company system
- Reviewed collection reports to determine status of collections and amounts of outstanding balances.
- Counseled debtors on payment options and arranged installment agreements.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Resolved challenging situations with friendly but firm strategies.
- Achieved monthly goals of $250,000 through effective use of negotiation and conflict resolution skills
Enlisted Soldier (M1-Tank)
United States Army
Fort Knox, KY
05.1999 - 05.2002
- Assisted other team members to achieve goals.
- Collaborated with team members to complete orders.
- Implemented tactics, procedures, and techniques for defense systems.
- Advised on operations, intelligence and risk assessments in daily briefings.
- Operated and maintained armored vehicles.
- Dealt with inter-company conflicts to remove obstacles to troop readiness.
- Trained in conflict resolution among subordinates, equals and superiors.
- Developed and maintained courteous and effective working relationships
Education
Associate of Applied Science - Permaculture Design
Permaculture Design Institute
Tasmanian, Australia06.2015
Associate of Arts - Business Management And Marketing
New Careers College
Boise, ID12.1995
Skills
- Responding to Difficult Customers
- Upselling Products and Services
- Customer Retention Strategies
- Customer Data Confidentiality
- Creative Problem Solving
- Issue and Complaint Resolution
- Upbeat and Positive Personality
- De-escalation Techniques
- Data Entry and Maintenance
- Understanding Customer Needs
- Multitasking and Prioritization
- Building Customer Trust and Loyalty
Timeline
Service Writer
Wilson's RV Repair & Parts
05.2022 - Current
Merchandising Execution Team Associate
Home Depot
08.2020 - 05.2022
Customer Service Representative
Filter Factory Outlet
10.2015 - 02.2019
Consultant
Butterfield Consulting
01.2006 - 08.2020
Collections Representative
Citi Cards Call Center
06.2003 - 12.2005
Enlisted Soldier (M1-Tank)
United States Army
05.1999 - 05.2002
Associate of Applied Science - Permaculture Design
Permaculture Design Institute
Associate of Arts - Business Management And Marketing
New Careers College
Similar Profiles
Alvaro David HernandezAlvaro David Hernandez
Landscaper at Wilson's RV and ParkLandscaper at Wilson's RV and Park
Matthew ReadMatthew Read
Delivery Driver at Wilson's Napa Auto PartsDelivery Driver at Wilson's Napa Auto Parts
Shannon CownShannon Cown
Customer Service Specialist Manager at Rv Doctor Mobile RV Repair ServiceCustomer Service Specialist Manager at Rv Doctor Mobile RV Repair Service