Magen Lasseter
Millbrook,AL
Summary
Professional Automotive Service Writer with 8 years of experience working at dealership repair shops. Comfortable working in high demand, fast-paced business while providing courteous professional service to new and established customers. Trained and knowledgeable on large variety of automobile makes and models.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Automotive Service Writer
Stivers Ford Lincoln
Montgomery, AL
07.2022 - Current
- Greeted and registered customers requiring service.
- Accurately recorded service needs on work orders and provided details to technicians.
- Answered service department phone and responded promptly to questions and messages.
- Verified warranty plans and coverage and uncovered hidden warranties.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
Automotive Service Writer
Jack Ingram Motors Inc
Montgomery, AL
10.2014 - 07.2022
- Greeted and registered customers requiring service and directed automobiles to service garage.
- Accurately re corded service needs on work orders and provided details to technicians.
- Verified warranty plans and coverage and uncovered hidden warranties.
- Advised management members on customer issues or mechanical repair problems.
- Consulted with customers to assess service requirements and produce accurate orders.
- Accurately diagnosed and recorded service needs on work orders and provided details to technicians
Education
No Degree -
Shelton State Community College
Tuscaloosa, ALHigh School Diploma -
EDGEWOOD ACADEMY
Elmore, AL05.2009
Skills
- Accurate Estimates
- Warranty Processing
- Call Documentation
- Issue and Complaint Resolution
- Client Communication
- Responding to Difficult Customers
- Upselling Products and Services
- Building Customer Trust and Loyalty
- Sales Quota Achievement
Certification
Completed Porsche Brand Ambassador Certification.
Timeline
Automotive Service Writer
Stivers Ford Lincoln
07.2022 - Current
Automotive Service Writer
Jack Ingram Motors Inc
10.2014 - 07.2022
No Degree -
Shelton State Community College
High School Diploma -
EDGEWOOD ACADEMY
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