Roy Smith
The Colony,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
22
22
years of professional experience
Work History
Service Writer
David Mcdavid Lincoln
Frisco, Texas
03.2021 - 06.2022
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Logged work orders and change orders into [Software] database to track job status.
- Presented different repair options to customers to help each person make appropriate choices.
- Consulted with customers to assess service requirements and produce accurate orders.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Automotive Technician
David McDavid Lincoln
Plano, TX
01.2000 - 03.2021
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Replaced damaged, missing or defective parts with new and refurbished components.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
- Changed, rotated and balanced tires on different types of vehicles.
- Analyzed and located malfunctions in brakes, motors, switches and control systems.
- Completed customer orders and warranty services according to manufacturer specifications.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
Education
Trade School - Automotive Technology
ATI
Dallas08.1999
Skills
- Customer Data Confidentiality
- Special Requests
- Providing Feedback
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Customer Account Management
- Information Updates
- Revenue Quotas
Military
Unites States Marine Core
1993-1997
Communication Security Material Systems Clerk 1997
- Typed a variety of reports and prepared presentations for higher ranking officials
- Accounted for equipment, conducted inventories and generated Marine Corps Integrated Maintenance Management Forms (ordering and repairing equipment)
Communications Chief 1995-1997
- Supervised 3 military personnel in the installation, operation and maintenance of various radio and communication center facilities
- Inspected communication units to determine equipment and operational readiness
- Prepared for annual equipment inspections
Training NCO 1993-1995
- Typed training schedules and maintained personnel records to operational readiness
- Prepared for annual inspections to ensure proper maintaining of turnover files
Awards:
1996 NAVY AND MARINE CORPS ACHIEVEMENT MEDAL
For outstanding leadership and excellent performance as Communications Chief
1996 CERTIFICATE OF GOOD CONDUCT
Conducting myself in a creditable manner from Dec. 1993 through Dec 1996. Conduct during this period denotes honest and faithful service
1996 MERITORIOUS MAST
Outstanding performance of duties as Radio Operator during Joint Task Force Counter Narcotics Mission July 4, 1995-Aug 29,1995
1995 Navy AND MARINE CORPS ACHIEVEMENT MEDAL
Superior performance and duties during exercise INDIGO DESERT
Timeline
Service Writer
David Mcdavid Lincoln
03.2021 - 06.2022
Automotive Technician
David McDavid Lincoln
01.2000 - 03.2021
Trade School - Automotive Technology
ATI
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