Summary
Overview
Work History
Education
Skills
Timeline
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Tauyna Trexler

Cohoes,NY

Summary

Dependable Service Writer with 1 1/2 years of experience providing job workflow management and operations assistance service department. Successful in building strong relationships with vendors and teammates to accomplish excellent and quick service. Professional when communicating unexpected issues and possible solutions to customers.

Overview

9
9
years of professional experience

Work History

Service Writer/Service Manager

Monroe Tractor
06.2022 - Current
  • Worked effectively with repair staff and parts providers, staying current on availability and service processes.
  • Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
  • Presented different repair options to customers to help each person make appropriate choices.
  • Consulted with customers to assess service requirements and produce accurate orders.
  • Responded to customer calls and emails to answer questions about products and services.
  • Logged work orders and change orders CDK database to track job status.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Boosted service revenue 75% by proactively promoting additional service options.
  • Scheduled multiple jobs in average a week to customer's needs.

Quality Control

Overton Russel Doherr And Donovon
01.2018 - 06.2022
  • Imported customer profiles into data base.
  • Entered chapter 7's and chapter 13's into data base.
  • Worked with paralegals to confirm insurance for profiles.

Sales Floor Supervisor

Lane Bryant
12.2014 - 08.2020
  • Developed strong and lasting rapport to improve customer service and retain valued clients.
  • Overcame objections and closed sales while following company policies and legal requirements.
  • Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
  • Set sales goals and tracked progress using sales maintenance system.

Education

High School Diploma -

Waterford-Halfmoon Junior-Senior High School
Waterford, NY
06.2002

Skills

  • Store Layouts
  • Providing Feedback
  • Store Presentation
  • Accounts Payable and Accounts Receivable
  • Information Updates
  • Managing Status Reports
  • Cost Estimates
  • Budget Management
  • Coordinating Schedules
  • Warranty Claim Processing
  • Communicating with Clients
  • Records Preparation
  • Microsoft Office
  • Service Upsells
  • Sales Quota Achievement
  • Document and Records Management
  • Customer Data Confidentiality
  • Billing Adjustments and Refunds
  • Estimating

Timeline

Service Writer/Service Manager

Monroe Tractor
06.2022 - Current

Quality Control

Overton Russel Doherr And Donovon
01.2018 - 06.2022

Sales Floor Supervisor

Lane Bryant
12.2014 - 08.2020

High School Diploma -

Waterford-Halfmoon Junior-Senior High School

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Tauyna Trexler