Lorianna Bush
Long Beach,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I have always been the face of the company and I do my best to go above and beyond for the customer. I have advanced knowledge repairs, error codes, and preventative maintenance services and can explain any service to a customer in a way that is fluid and easy for the guest to understand.
Overview
10
10
years of professional experience
Work History
Service Writer
Placentia Super Service
Placentia, CA
11.2020 - Current
- Understanding and relating technical issues to customers in a manner they understand
- Ordering parts for repairs
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
Buyer/ Vehicle
Carmax
Costa Mesa, CA
07.2020 - 11.2020
- Examined cars to be sure it was in acceptable state
- Developed and improved account relationships.
- Price marked vehicle inventory
- Managed vehicle inventory
- Dispatched vehicles to destinations
- Transferred vehicles to other dealerships
Assistant Manager/ Service Technician
Valvoline
Torrance, CA
03.2018 - 07.2020
- Managing a team of 8 or more
- Inventory ordering
- Dispatched vehicles
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and offer available solutions.
- Trained less-skilled service workers on standards, efficiency, and conflict resolution for best-in-class customer service.
Security Officer
Torrance Refinery, Securitas
Torrance, CA
01.2017 - 03.2018
- Checked contractors in while searching undercarriage of vehicle, inside vehicle and personal property
- Permits entry, operates main gate while ensuring the safety of employees
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
Receptionist/Sales Assistant
Mckenna Audi/BMW/Porsche
Norwalk, CA
01.2014 - 01.2016
- Provided Information to incoming calls, while managing filing systems that track correspondences and other marketing related material
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
High School Diploma -
Opportunities For Learning - Baldwin Park Ii
Pasadena, CA11.2010
Skills
- Outlook
- Store Layouts
- External Audits
- Revenue Quotas
- Automotive Literacy
- Problem Solving
- Data Analysis
- Client Rapport-Building
- Time Management
Timeline
Service Writer
Placentia Super Service
11.2020 - Current
Buyer/ Vehicle
Carmax
07.2020 - 11.2020
Assistant Manager/ Service Technician
Valvoline
03.2018 - 07.2020
Security Officer
Torrance Refinery, Securitas
01.2017 - 03.2018
Receptionist/Sales Assistant
Mckenna Audi/BMW/Porsche
01.2014 - 01.2016
High School Diploma -
Opportunities For Learning - Baldwin Park Ii
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