Hi, I’m
Samantha Tucker
Barryton,MI
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated at Bandit Industries through expert conflict resolution and active listening. Skilled in schedule coordination and customer service, I significantly reduced wait times and improved service quality. Achieved notable repeat business growth by prioritizing client needs and providing accurate cost estimates.
Overview
2025
years of professional experience
Work History
Hutsoninc
Service Writer
Job overview
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
Unified Brands
Manufacturing Associate
Job overview
- Made sure that products were produced on time and are of good quality.
- Followed safety protocols and utilized OSHA-approved PPE to foster safe working environment.
- Organized work to meet demanding production goals.
- Enhanced product quality by conducting thorough inspections and adhering to strict quality control protocols.
Bandit Industries
Customer Service Representative
10.2023 - Current
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Mid Michigan Community CollegeMt. Pleasant, Mi
from Nursing
Beal City High SchoolMt. Pleasant, Mi
05.2007
Skills
- Schedule coordination
- Sales transactions
- Order preparation
- Cost estimates
- Customer service
- Invoice verification
- Strong organization
- Communicating with clients
- Appointment scheduling
- Estimating costs
- Coordinating schedules
- Active listening
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Payment processing
- Microsoft outlook
- Follow-up skills
Timeline
Customer Service Representative
Bandit Industries
10.2023 - Current
Service Writer
Hutsoninc
Manufacturing Associate
Unified Brands
Mid Michigan Community College
from Nursing
Beal City High School
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