Diana Tucker
Wabash,IN
Summary
Highly adaptable individual bringing several years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership.
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in problem-solving.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
23
23
years of professional experience
Work History
Service Writer
Walmart
Wabash, IN
08.2021 - Current
- Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.
- Greeted customers, listened to their vehicle concerns, and wrote up service orders.
- Scheduled appointments for customers based on technician availability.
- Advised customers on preventative maintenance schedules for their vehicles based on manufacturer recommendations.
- Communicated repair information to customers in a professional manner.
- Processed payments for completed services using cash register or point-of-sale systems.
- Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Maintained customer database with current contact information and vehicle records.
- Provided cost estimates for additional repairs and services requested by customers.
- Resolved customer complaints regarding service quality or billing issues promptly and professionally.
- Monitored inventory levels of shop supplies and ordered new materials when needed.
- Discussed options with customers, helping each make optimal choices for individual needs.
- Presented accurate estimates to inform customers of service charges and expectations.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Scheduled and coordinated work for many customers each day in fast-paced setting.
- Conferred with customers to understand service needs and write up accurate orders.
- Consulted with customers regarding needs and addressed concerns.
- Promoted add-on services to increase department revenue, increasing bills on average.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Promoted available products and services to customers during service, account management and order calls.
- Updated databases with new and modified customer data.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Surpassed sales goals through implementation of successful marketing strategies.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contacted customers about potential service upgrades, new services and account changes.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Collected deposits or payments and arranged for billing.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Teachers Aide
Wabash City School District
Wabash, Indiana
08.2001 - 02.2017
- Created visual aids for use in classroom presentations or lessons plans.
- Supervised student activities during recess, lunchtime, and other breaks.
- Participated in professional development workshops offered by school district.
- Monitored student behavior in the classroom, hallways, cafeteria, playground.
- Organized classrooms and maintained supplies inventory.
- Distributed textbooks or other materials required for class work.
- Assisted teachers in preparing materials for instruction and classroom activities.
- Supported classroom teachers by managing files, preparing materials and updating records.
- Supervised children on field trips to maintain safety and foster cultural learning experiences.
- Instructed and monitored students in use and care of school equipment and materials to prevent injuries and damage.
- Sorted and shelved books to help manage materials and free up teachers for more important work.
- Assisted teachers with lesson preparation and curriculum implementation.
- Assisted in organizing and supervising school events and field trips.
- Laminated teaching materials to increase durability under repeated use.
- Distributed and collected tests and homework to prepare for grading by head teacher.
- Implemented classroom rules and procedures to maintain discipline and order.
- Supported classroom teacher in managing a diverse classroom of students.
- Distributed textbooks, workbooks, papers, and pencils to students.
Education
High School Diploma -
James Madison University
Harrisonburg, VASkills
- Schedules coordination
- Status reports maintenance
- Invoice verification
- Estimating costs
- Communicating with clients
- Schedule coordination
- Estimating
- Appointment scheduling
- Order preparation
- Customer needs assessments
- Strong organization
- Cost estimates
- Customer service
- Coordinating schedules
- Customer service expertise
- Sales transactions
- Technician tracking
Timeline
Service Writer
Walmart
08.2021 - Current
Teachers Aide
Wabash City School District
08.2001 - 02.2017
High School Diploma -
James Madison University