Gregory OBrien
Silver Spring,MD
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving. Seasoned Service Writer with experience in automotive service management, customer relations, and problem resolution. Skilled at explaining complex technical concepts to clients of varying levels of technical understanding. Strengths include strong analytical skills and communication abilities, leading to improved customer satisfaction scores in previous roles.
Overview
2
2
years of professional experience
Work History
Service Writer
Precise Auto Service
Kensington, MD
03.2023 - Current
- Greeted customers, listened to their vehicle concerns, and wrote up service orders.
- Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
- Provided cost estimates for additional repairs and services requested by customers.
- Communicated repair information to customers in a professional manner.
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Maintained customer database with current contact information and vehicle records.
- Processed payments for completed services using cash register or point-of-sale systems.
- Resolved customer complaints regarding service quality or billing issues promptly and professionally.
- Advised customers on preventative maintenance schedules for their vehicles based on manufacturer recommendations.
- Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.
- Assisted technicians in locating parts from vendors when needed for specific jobs.
- Developed relationships with local auto parts suppliers in order to secure discounts on parts purchases.
Education
High School Diploma -
Fallston High School
Fallston, MD06-1995
Skills
- Schedules coordination
- Appointment Scheduling
- Maintaining status reports
- Technical knowledge
- Cost Estimates
- Customer Service
- Schedule Coordination
- Product and service knowledge
- Sales Transactions
- Strong Organization
- Estimating
- Order Preparation
- Expert in Pro Demand, RO Writer, DVI Suite, Repair Link and Autointergarte
Timeline
Service Writer
Precise Auto Service
03.2023 - Current
High School Diploma -
Fallston High School