Overview
Work History
Education
Skills
Timeline
Generic

Zach McCormick

Wirtz,VA

Overview

15
15
years of professional experience

Work History

Service Writer

Berglund Management Group
Roanoke, VA
03.2020 - Current
  • Provided job estimates by conducting research and contacting vendors.
  • Identified automotive issues to determine service needs by reviewing symptoms, test driving and conducting inspections.
  • Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.
  • Supported timely and accurate service by producing job daily status reports.

Marketing Coordinator

TradeRev
Roanoke, VA
02.2019 - 02.2021
  • Responsible for taking high quality photos and creating detailed condition reports for vehicles.
  • Canvass multiple dealerships daily to create and help business development.
  • Recommend product changes to enhance customer interest and maximize sales.
  • Covered multiple territories, trained inspectors and maintained 0% arbitration.

Service Writer

SOUTH CHARLOTTE HYUNDAI
Charlotte, NC
06.2018 - 01.2019
  • Able to professionally communicate with customers and ask appropriate questions for proper diagnosis.
  • Maintained high levels of customer service by taking care of customer's needs.
  • Proficiently keep track of multiple repair orders.
  • Scheduled repair work by assigning tasks to mechanics based on skills and availability.

Operations Team Leader

ADVANCE AUTO PARTS
Roanoke, VA
05.2010 - 09.2017
  • Managed inventory, call volume, schedules, and sales goals.
  • Established and enforced clear goals to keep all employees on same level and working collaboratively.
  • Supervised over 15+ team members, offering constructive feedback on work performance.
  • Recommended process and systems improvements such as changes to SOP's, POS's, Online Website and Discount Program.
  • Provided technical support to users with hardware and software issues.

Education

ASSOCIATES - MOTORSPORTS TECHNOLOGY, Technical Studies

PATRICK HENRY COMMUNITY COLLEGE
Martinsville, VA
05.2013

Skills

  • Strong work ethic
  • Passionate in work
  • Detail-oriented
  • Team leadership
  • Adaptability
  • MS Office
  • Process improvement
  • Communication
  • Schedule management
  • Problem resolution
  • Hardware installations
  • Software updates
  • Hardware updates
  • Operations management

Timeline

Service Writer

Berglund Management Group
03.2020 - Current

Marketing Coordinator

TradeRev
02.2019 - 02.2021

Service Writer

SOUTH CHARLOTTE HYUNDAI
06.2018 - 01.2019

Operations Team Leader

ADVANCE AUTO PARTS
05.2010 - 09.2017

ASSOCIATES - MOTORSPORTS TECHNOLOGY, Technical Studies

PATRICK HENRY COMMUNITY COLLEGE

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Zach McCormick