Zach McCormick
Wirtz,VA
Overview
15
15
years of professional experience
Work History
Service Writer
Berglund Management Group
Roanoke, VA
03.2020 - Current
- Provided job estimates by conducting research and contacting vendors.
- Identified automotive issues to determine service needs by reviewing symptoms, test driving and conducting inspections.
- Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.
- Supported timely and accurate service by producing job daily status reports.
Marketing Coordinator
TradeRev
Roanoke, VA
02.2019 - 02.2021
- Responsible for taking high quality photos and creating detailed condition reports for vehicles.
- Canvass multiple dealerships daily to create and help business development.
- Recommend product changes to enhance customer interest and maximize sales.
- Covered multiple territories, trained inspectors and maintained 0% arbitration.
Service Writer
SOUTH CHARLOTTE HYUNDAI
Charlotte, NC
06.2018 - 01.2019
- Able to professionally communicate with customers and ask appropriate questions for proper diagnosis.
- Maintained high levels of customer service by taking care of customer's needs.
- Proficiently keep track of multiple repair orders.
- Scheduled repair work by assigning tasks to mechanics based on skills and availability.
Operations Team Leader
ADVANCE AUTO PARTS
Roanoke, VA
05.2010 - 09.2017
- Managed inventory, call volume, schedules, and sales goals.
- Established and enforced clear goals to keep all employees on same level and working collaboratively.
- Supervised over 15+ team members, offering constructive feedback on work performance.
- Recommended process and systems improvements such as changes to SOP's, POS's, Online Website and Discount Program.
- Provided technical support to users with hardware and software issues.
Education
ASSOCIATES - MOTORSPORTS TECHNOLOGY, Technical Studies
PATRICK HENRY COMMUNITY COLLEGE
Martinsville, VA05.2013
Skills
- Strong work ethic
- Passionate in work
- Detail-oriented
- Team leadership
- Adaptability
- MS Office
- Process improvement
- Communication
- Schedule management
- Problem resolution
- Hardware installations
- Software updates
- Hardware updates
- Operations management
Timeline
Service Writer
Berglund Management Group
03.2020 - Current
Marketing Coordinator
TradeRev
02.2019 - 02.2021
Service Writer
SOUTH CHARLOTTE HYUNDAI
06.2018 - 01.2019
Operations Team Leader
ADVANCE AUTO PARTS
05.2010 - 09.2017
ASSOCIATES - MOTORSPORTS TECHNOLOGY, Technical Studies
PATRICK HENRY COMMUNITY COLLEGE
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