Elizabeth Romero
Summary
- Obtain position as Fleet Maintenance Planner with Atlanta Public Schools in order to provide excellent customer service to internal clientele.
Overview
10
10
years of professional experience
Work History
Service Writer
Atlanta Public Schools Transportation
08.2024 - Current
- Received repair requests from drivers entered them into the fleet management system creating work orders for repairs.
- Worked with bus drivers to pinpoint complaints/defects.
- Monitored the Shop channel on the radio and maintained an accurate log of calls to include breakdowns and deferred repairs.
- Communicated on a daily basis with the supervisors advising/to cross reference on units that were ready for service or out of service.
- I am in charge of assigning spare units to drivers.
- On a daily basis worked/ communicated with the Master Fleet Technician to provide daily lists to Operations of available spare buses, also maintained an accurate/ updated out of service list.
- Maintained a constant open communication with all techs either if was to create work order or get more in-depth information for a repair request that was submitted.
- Worked with Napa and ordered parts and determined warranty status.
- Reached out to the towing company for assistance when needed.
- Worked with vendors to get assistance on units that needed repairs that were under warranty.
- Prioritized and distributed repair requests.
- Enter all information/ notes accurately in the system.
- Filed all paperwork, invoices and tow receipts.
Call Center Assistant Supervisor
Atlanta Public Schools Transportation
Atlanta
07.2019 - 07.2024
- Answered incoming calls, provided bus eta.
- Contacted schools to inform of late routes, and bus coverages.
- Processed and filed all bus pre-trips.
- Booked special transportation, scanned and filed documents, entered data in system and stored.
- Reviewed vendor accounts and report changes to internal staff.
- Recorded vendor details and transactions.
- Served as a liaison between internal customers and different departments in the organization.
- Enters vendor invoices into fleet management software such as repair orders and invoices as they are completed.
- Monitors a shared mailbox for parent complaints (Let’s Talk).
Customer Service Representative
Logisticare Solutions LLC
College Park
07.2015 - 04.2019
- Answered incoming calls, booked appointments for transportation.
- Contacted customers for a survey based on their experience with their transportation.
- Answered gas reimbursement calls, verified if log acceptance, processed P.O. and verified payment, processed gas reimbursement trip logs.
- Scanned and filed documents into the system, received and distributed mail.
- Dispatched drivers via radio to pick up clients for appointments.
- Reviewed customer accounts and report changes to internal staff.
- Processed vehicle inspection sheets for defects and arranged the repairs.
Education
High School Diploma -
Mundy’s Mill High School
01.2014
Skills
- Bilingual: English & Spanish
- Strong work ethic
- Extremely motivated fast learner
- Detail oriented
- Strong decision making skills
- Problem solving
- Patience and respect towards others
- Great communication skills
- Proficiency in Word Processing
- Proficiency in Excel
- Proficiency in PowerPoint
- Proficiency in Outlook
- Outstanding time management skills
Timeline
Service Writer
Atlanta Public Schools Transportation
08.2024 - Current
Call Center Assistant Supervisor
Atlanta Public Schools Transportation
07.2019 - 07.2024
Customer Service Representative
Logisticare Solutions LLC
07.2015 - 04.2019
High School Diploma -
Mundy’s Mill High School
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