Peter D. Bustos
Albuquerque
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Service Writer
Bobcat Of Albuquerque
Albuquerque
01.2025 - 10.2025
- Assisted customers in identifying service needs for equipment repairs.
Rental Manager
Bobcat of the Rockies
Pueblo West
03.2021 - 07.2024
- Managed rental inventory and coordinated equipment availability for customer needs.
Inside Sales Coordinator
H&E Equipment Services
Colorado Springs
07.2017 - 03.2020
- Collaborated with sales representatives to optimize inventory management and order fulfillment.
Rental Manager
Titan Machinery
Colorado Springs
08.2016 - 07.2017
- Negotiated the original order maximizing rate and volume.
- Increased sales revenue by cultivating successful customer service relations and a timely resolution of customer requests.
Education
Some College (No Degree) - English Composition
University of New Mexico
Albuquerque, NMSkills
- Customer service and support
- Service documentation
- Equipment troubleshooting
- Parts ordering
- Price negotiation
- Sales coordination
References
Will be provided upon request.
Leadership Experience
- Active listener
- Empathetic approach
- Positive feedback
- Creative problem-solving
Communication Skills
- Highly proficient in internal and external verbal and written communication
- Well versed in product specifications
- Accurate data input for efficiency
References
References available upon request.
Timeline
Service Writer
Bobcat Of Albuquerque
01.2025 - 10.2025
Rental Manager
Bobcat of the Rockies
03.2021 - 07.2024
Inside Sales Coordinator
H&E Equipment Services
07.2017 - 03.2020
Rental Manager
Titan Machinery
08.2016 - 07.2017
Some College (No Degree) - English Composition
University of New Mexico