Lillian Smith
Perrysburg
Summary
Detail-oriented professional with experience in automotive service and customer relations. Proficient in diagnostics and communication, fostering positive client relationships while ensuring timely service delivery and resolution of inquiries.
Dedicated professional with experience in automotive service and technical diagnostics. Skilled in coordinating communication between clients and technicians, ensuring customer satisfaction and timely service updates. Committed to leveraging automotive knowledge to enhance service quality.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Writer
Ag-pro Services
Perrysburg, OH
01.2024 - 11.2024
- Assisted customers in identifying service needs and scheduling appointments efficiently.
- Documented vehicle service history and customer interactions accurately in the database.
- Coordinated communication between technicians and clients regarding service updates and recommendations.
- Resolved customer inquiries and complaints promptly, fostering positive relationships.
- Leveraged automotive knowledge to provide informed recommendations on service options.
Forklift Technician
Forklifts Of Toledo
Toledo, OH
10.2022 - 11.2023
- Conducted routine maintenance on forklifts to ensure optimal performance and safety compliance.
- Diagnosed mechanical issues using specialized tools and equipment, enhancing repair efficiency.
- Collaborated with team members to streamline workflows during peak operational periods.
- Provided timely information regarding repair status to enhance customer satisfaction.
- Drafted comprehensive service quotes, ensuring clarity and alignment with client needs.
- Oversaw technician assignments and maintained communication with clients to guarantee satisfaction with services provided.
- Developed expertise in Quipware, Salesforce Lightning, and Microsoft Office to support team productivity and collaboration.
Automotive Technician
Midas
Perrysburg, OH
02.2022 - 09.2022
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Performed routine maintenance including oil changes, brake inspections, and tire rotations.
- Assisted in maintaining a clean and organized work environment to promote safety standards.
- Collaborated with team members to troubleshoot complex automotive problems effectively.
Education
High School Diploma -
Penta Career Center
Perrysburg, OH12-2022
High School Diploma -
Rossford High School
Rossford, OH12-2022
Skills
- Sales transactions
- Schedule coordination
- Order preparation
- Customer service
- Diagnostics and troubleshooting
- Strong work ethic
- Attention to detail
Accomplishments
Member of SkillsUSA while enrolled at Penta Career Center.
Certification
- Certified in Battery Maintenance and Engine Starting, Snap-On - 2021-onwards
- Certified in Battery Starting and Charging System Diagnostics, Snap-On - 2022-onwards
- Certified in Tire Pressure Monitoring Systems, Snap-On - 2022-onwards
Timeline
Service Writer
Ag-pro Services
01.2024 - 11.2024
Forklift Technician
Forklifts Of Toledo
10.2022 - 11.2023
Automotive Technician
Midas
02.2022 - 09.2022
High School Diploma -
Penta Career Center
High School Diploma -
Rossford High School