Madison Michaels
Stroudsburg,PA
Summary
Results-driven professional with experience in sales and inventory management. Strong abilities in problem resolution and team collaboration, contributing to enhanced customer experiences and efficient operations. Eager to leverage skills for impactful service delivery.
Overview
3
3
years of professional experience
Work History
Service Writer
Best Auto Service Center
Tannersville, Pennsylvania
10.2025 - Current
- Guided customers in identifying vehicle service needs and repair options to ensure satisfaction.
- Coordinated service appointments and technician schedules to optimize workflow and enhance customer experience.
- Communicated service recommendations clearly to customers and technicians.
- Collaborated with team members to enhance overall customer satisfaction experience.
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Engaged with customers to clarify service needs and accurately write up orders, facilitating efficient service delivery.
- Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.
Sales Associate
Spirit Halloween LLC
Stroudsburg, Pennsylvania
10.2023 - 10.2025
- Assisted customers with product selection and provided knowledgeable recommendations.
- Stocked shelves and ensured products were displayed attractively and accurately.
- Participated in inventory management to track stock levels and assist in reordering processes.
- Guided customers in finding specific products, answering questions, and providing tailored product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Collaborated with sales team to meet and exceed group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Proactively upsold additional items aligned with customer interests and needs.
Sales Associate
The Shoppes At American Candle
Bartonsville, Pennsylvania
03.2023 - 07.2025
- Assisted customers in locating products, addressing inquiries, and providing tailored recommendations.
- Assisted customers with product selection and provided knowledgeable recommendations.
- Maintained clean, organized sales floor, enhancing customer shopping experience.
- Stocked shelves and ensured products were displayed attractively and accurately.
- Collaborated with team members to execute promotional displays, driving customer engagement.
- Participated in inventory management to track stock levels and assist in reordering processes.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
Education
High School Diploma -
Commonwealth Charter Academy
Harrisburg, PA06-2025
Skills
- Customer service
- Product and service sales
- Sales techniques
- Sales transactions
- Appointment scheduling
- Inventory management
- Estimating costs
- Problem resolution
- Coordinating schedules
- Team collaboration
- Teamwork and collaboration
- Effective communication
Timeline
Service Writer
Best Auto Service Center
10.2025 - Current
Sales Associate
Spirit Halloween LLC
10.2023 - 10.2025
Sales Associate
The Shoppes At American Candle
03.2023 - 07.2025
High School Diploma -
Commonwealth Charter Academy