Christy Gbaruko
Fayetteville,GA
Summary
Detail-oriented IT Support Specialist with extensive experience in telecommunications, retail, and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge. Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Call America
Sunrise, FL
02.2020 - 04.2022
- Created help desk tickets, troubleshot, and resolved desktop issues.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Answered questions and provided information to customers about new software or hardware.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Managed over 50 calls per day
- Delivered onsite technical support for 50 employees
Education
Associate of Science - Computer Networking
Atlantic Technical Center
Coconut Creek, FLSkills
- Organizational Skills
- VMware ESXi
- Software and Hardware Implementation
- Microsoft Windows and Office
- Backup and recovery
- Helpdesk call support
- Technical issues analysis
- Ticket support system management
- Technical Support
- Issue troubleshooting
- Customer service expert
Accomplishments
- Participated in various incentive programs and contests designed to support achievement of production goals.
- Achieved [Result] through effectively helping with [Task].
Certification
Certified in A+
Timeline
IT Support Specialist
Call America
02.2020 - 04.2022
Associate of Science - Computer Networking
Atlantic Technical Center
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