Summary
Overview
Work History
Education
Skills
Personal Information
Awards
Timeline
Intern
Christy Gigante

Christy Gigante

Orange,MA

Summary

Self-motivated leader with a strong client focus and over 10 years’ success in sales, logistics, new business development, and client relationships. Builds relationships and trust with clients and team members with a friendly, approachable style. Collaborates with internal and external clients to understand project objectives and goals. Develops new business and opportunities for established business.

Overview

12
12
years of professional experience

Work History

Shipping & Billing Manager

NORTHEAST NUMISMATICS
04.2013 - 08.2021
  • Oversees and manages the day-to-day operations in the shipping department
  • Processes all orders for shipment, ensures accuracy of order, handles logistics, and purchases inventory
  • Accurately processes all documentation
  • Listens and responds effectively to customer questions and resolves issues promptly
  • Tracks and monitors projects to issue updates, changes, and resolve any issues
  • Improves efficiency and productivity by modifying work processes
  • Prioritizes workload and carries out tasks without detailed instructions
  • Performs a wide variety of tasks and changes focus quickly as demands change.
  • Worked with customers to develop payment plans and bring accounts current.
  • Managed, processed, charged and shipped approximately 25 orders per work day.

Portrait Studio Manager

LIFETOUCH
06.2009 - 04.2013
  • Hired to manage an understaffed, overbooked studio that was not meeting its sales goals
  • Recruited a team of qualified photographers and sales staff
  • Introduced training and coaching classes to team members in customer service, professional development, and sales techniques, which improved profitability
  • Achieved customer service and business growth awards within 12 months of hire
  • Communicated regularly with staff and customers to keep them informed and up-to-date.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Education

Diploma -

Penn Foster High School
Scranton, PA
06.2008

Skills

  • Customer Service
  • New Business Development
  • Cross-Functional
  • Account Management
  • Strategic Planning
  • Sales
  • Problem Solving
  • Business Process Improvement
  • Staff Training
  • Operations Management
  • Logistics
  • Cost-Effectiveness
  • Staff Training and Development
  • Invoice Processing

Personal Information

Title: SHIPPING & CUSTOMER EXPERIENCE SPECIALIST

Awards

  • Business Growth Award for ranking 3rd in company.
  • Photographer’s Chairman Award for photographic excellence.
  • Customer Service Award for ranking #2 in district.
  • Recognition for business and customer growth.
  • Profit Over Budget Award, 4th in company.

Timeline

Shipping & Billing Manager

NORTHEAST NUMISMATICS
04.2013 - 08.2021

Portrait Studio Manager

LIFETOUCH
06.2009 - 04.2013

Diploma -

Penn Foster High School

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Christy Gigante