Christy Goddard
Sahuarita,United States
Summary
Dynamic Claims Specialist with a proven track record at GEICO, excelling in conflict resolution and analytical thinking. Achieved significant cost savings through strategic negotiations and streamlined processes. Adept at fostering effective communication and delivering exceptional customer service, consistently enhancing claim resolution efficiency while ensuring compliance with regulatory standards.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Claims Specialist
GEICO
Tucson, AZ
06.2025 - Current
- Managed the review and processing of insurance claims, ensuring adherence to company policies and regulatory requirements.
- Conducted thorough investigations of claims, gathering necessary documentation to support decision-making and compliance.
- Utilized claims management software to track and document claims progress, ensuring accurate data entry and maintenance.
- Provided expert guidance to claimants on policy coverage and claims procedures, ensuring clear communication and understanding.
- Maintained detailed records of all claim activities including notes about conversations with claimants or representatives.
Resolution Manager
Gallagher Bassett
Phoenix
03.2023 - 09.2024
- Managed high-value insurance claims at Gallagher Bassett, accelerating resolution timelines and achieving substantial cost savings while maintaining quality service standards.
- Coordinated with legal teams, adjusters, and stakeholders at Gallagher Bassett to facilitate claim resolutions, building consensus on complex cases through effective communication.
- Meticulously reviewed claim documentation at Gallagher Bassett, ensuring compliance with regulatory requirements while identifying opportunities to streamline resolution processes.
- Spearheaded resolution of complex insurance claims, implementing strategic negotiation protocols that reduced settlement timeframes while maintaining favorable financial outcomes.
- Drove accelerated insurance claim resolutions through strategic negotiation protocols, delivering substantial cost savings while upholding quality service standards.
Bodily Injury Liability Adjuster
Commonwealth Casualty
Phoenix
09.2022 - 03.2023
- Investigated and evaluated bodily injury claims to determine liability, analyzed medical documentation, and negotiated settlements while maintaining compliance with insurance regulations.
- Resolved complex bodily injury claims efficiently, reduced claim resolution time, and maintained accurate documentation while balancing customer service with company financial objectives.
- Meticulously assessed medical records, police reports, and witness statements to determine appropriate compensation for bodily injury claims while adhering to policy guidelines.
- Resolved claims swiftly, enhancing customer satisfaction and reducing processing time.
- Analyzed complex cases, improving decision-making accuracy and efficiency.
Rapid Resolution Adjuster I
Sentry
Scottsdale
06.2016 - 09.2022
- Expedited claims resolution process at Sentry, reducing settlement timeframes while maintaining accuracy and compliance with insurance regulations.
- Managed high-volume caseloads, consistently meeting and exceeding performance targets.
- Collaborated with team to streamline workflows, achieving measurable operational improvements.
- Utilized analytical skills to identify trends, contributing to strategic adjustments.
911 Dispatcher
Okanogan County Sheriff Office
Okanogan, United States
06.2002 - 07.2015
- Managed emergency calls, coordinating responses for swift action and public safety.
- Facilitated communication between law enforcement and emergency services for efficient operations.
- Utilized advanced dispatch systems to track and deploy resources effectively.
- Resolved high-pressure situations with calm decision-making, enhancing team performance.
- Managed emergency communications for Okanogan County, coordinating first responder dispatch with precision and maintaining critical incident documentation during 13-year tenure.
- Operated multi-line emergency response systems, prioritizing calls based on severity while maintaining calm communication with distressed callers in high-pressure situations.
- Reduced emergency response times by implementing streamlined dispatch protocols and developing comprehensive location reference systems for rural areas.
- Partnered with police, fire, and medical units to coordinate effective emergency responses across Okanogan County's diverse geographical terrain.
Education
PARALEGAL CERTIFICATE -
The University of Arizona
Tucson03.2025
BA - Criminal Justice
Washington State University
Pullman, WA05.2011
Skills
- Conflict Resolution
- Analytical Thinking
- Negotiation Skills
- Risk Assessment
- Legal research
- Effective communication
- Customer service
- Multitasking capacity
Languages
English
Personal Information
Date of Birth: 02/15/74
Certification
Licensed adjuster in multiple states
Timeline
Claims Specialist
GEICO
06.2025 - Current
Resolution Manager
Gallagher Bassett
03.2023 - 09.2024
Bodily Injury Liability Adjuster
Commonwealth Casualty
09.2022 - 03.2023
Rapid Resolution Adjuster I
Sentry
06.2016 - 09.2022
911 Dispatcher
Okanogan County Sheriff Office
06.2002 - 07.2015
PARALEGAL CERTIFICATE -
The University of Arizona
BA - Criminal Justice
Washington State University