Christy Goss
Custer Service Expert
Elkton,MD
Summary
Highly adaptable individual bringing 40 years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership.
Overview
8
8
years of professional experience
Work History
Guest Relations Manager
Sea Turtle Vacation Rentals
Hilton Head Island, SC
04.2023 - Current
- Resolved escalated customer complaints professionally and efficiently.
- Provided training and guidance to new staff members in customer service standards and best practices.
- Coordinated with other departments to ensure seamless customer experience across all touchpoints.
- Assisted guests with inquiries regarding hotel amenities, local attractions, transportation options.
- Maintained accurate records of all guest interactions and transactions for future reference.
Guest Relations Supervisor
Hilton Head Island Beach and Tennis Resort
Hilton Head Island, SC
03.2019 - 03.2023
- Generated daily reports on occupancy, revenue and other relevant data.
- Coordinated with housekeeping staff to guarantee room availability for guests.
- Monitored reservation system to ensure accuracy of bookings and cancellations.
- Trained new team members on customer service best practices and protocols.
- Resolved conflicts between guests or between guests and staff members efficiently.
Bank Teller
Howard Bank
Rising Sun, MD
09.2016 - 12.2018
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Performed cash handling duties including counting currency, coins and checks.
Education
High School Diploma -
Rising Sun High School
Rising Sun, MD05-1987
Skills
- Customer Service Expert
- Complaint Resolution
- Staff Training
- Greeting Customers
- Guest Engagement And Assistance
- Reservation Management
Timeline
Guest Relations Manager
Sea Turtle Vacation Rentals
04.2023 - Current
Guest Relations Supervisor
Hilton Head Island Beach and Tennis Resort
03.2019 - 03.2023
Bank Teller
Howard Bank
09.2016 - 12.2018
High School Diploma -
Rising Sun High School
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