Christy Hartman
Carthage,MO
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Paraprofessional
Carthage R9 School District
Carthage, Missouri
08.2022 - 05.2023
- Assisted individual students with diverse learning needs and behavioral challenges.
- Assisted students with academic tasks to facilitate their learning process. throughout academic instruction and assignments.
- Guided students during classroom activities, promoting understanding and confidence in their learning.
- Implemented instructional activities under teacher guidance to enhance learning experiences.
- Tracked student progress and delivered constructive feedback during instructional sessions to support academic growth.
- Assisted teachers in implementing classroom management and student engagement strategies to foster a positive learning environment.
Office Administrative Assistant
AeroCare Home Medical
Nevada, Missouri
07.2020 - 11.2021
- Managed daily office operations for home medical equipment provider, ensuring smooth workflow and support for patient care.
- Communicated effectively with patients, families, and healthcare professionals.
- Assisted in processing patient referrals and insurance verifications.
- Answered phones to direct callers, schedule appointments, and provide general office information.
- Maintained organized electronic and physical filing systems for records.
- Organized and maintained filing systems, ensuring easy access to both paper and electronic records.
- Supported inventory management by tracking supplies and placing orders.
- Developed and updated office procedures, streamlining processes to improve overall efficiency.
- Performed various office tasks to support daily operations., ordered materials, organized workspaces, answered emails, and made phone calls.
Behavior Interventionist
Joplin School District
Joplin, Missouri
08.2018 - 12.2019
- Conducted one-on-one sessions to reinforce positive behavior strategies.
- Monitored student progress, adjusting interventions to meet individual needs and promote positive outcomes.
- Collaborated with teachers to enhance classroom environments, fostering student engagement.
- Tracked data on individual student performance to measure progress towards established goals.
- Utilized data collection methods such as frequency counts, duration recording, and ABC charts to monitor student progress.
- Monitored student behavior and kept detailed logs of observations throughout the day.
- Recorded detailed notes on student interactions to provide context for team discussions, providing insights to support team for targeted intervention strategies.
- Provided guidance and support to students with challenging behaviors in classroom settings.
Customer Service Representative
Alorica
Joplin, Missouri
03.2018 - 05.2019
- Delivered timely resolution of customer complaints, ensuring satisfaction and retention.
- Managed escalated customer complaints, demonstrating professionalism and empathy to foster positive resolutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with inquiries and resolved issues effectively.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided product information and guided customers through services offered.
- Documented customer interactions in CRM system, ensuring accurate records for future reference.
Medical Assistant
chcsek
Pittsburg, Kansas
04.2016 - 12.2017
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Assisted healthcare providers with patient examinations and medical procedures.
- Recorded patient histories and vital signs accurately in electronic health records.
- Prepared examination rooms and sterilized instruments according to safety standards.
- Maintained cleanliness of examination rooms by regularly sanitizing surfaces and organizing supplies, stocked with necessary supplies and prepared for incoming patients.
- Collaborated with team members to enhance clinic operations and elevate patient experiences.
- Relayed patient messages to physicians regarding concerns, condition updates, and refill requests to support timely treatment.
Education
Associate of Applied Science - Medical Assistant
Coffeyville Community College
Coffeyville, KS05-2015
Skills
- Classroom management
- Student engagement
- Behavior intervention
- Instructional support
- Progress monitoring
- Effective communication
- Problem solving
- Data entry
- Office management
- Appointment scheduling
- Patient communication
Timeline
Paraprofessional
Carthage R9 School District
08.2022 - 05.2023
Office Administrative Assistant
AeroCare Home Medical
07.2020 - 11.2021
Behavior Interventionist
Joplin School District
08.2018 - 12.2019
Customer Service Representative
Alorica
03.2018 - 05.2019
Medical Assistant
chcsek
04.2016 - 12.2017
Associate of Applied Science - Medical Assistant
Coffeyville Community College