Summary
Overview
Work History
Education
Skills
Timeline
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Christy Hollen

Ripley,OH

Summary

Leader with a proven track record of enhancing client and user satisfaction through innovative technology solutions and seamless stakeholder communication. Excelled in SAP implementation and fostering a culture of collaboration, significantly improving process efficiency. Skilled in complex problem-solving and adept at mentoring teams to achieve strategic goals.

Overview

10
10
years of professional experience

Work History

Business & Integration Arch Manager

Accenture
12.2021 - Current
  • Lead SAP S/4HANA solution confirmation workshops to identify and align business requirements across cross-functional teams.
  • Develop client-specific functional specification documentation.
  • Partner with development teams to ensure understanding of requirements, and execution and documentation of functional unit testing.
  • Established strong relationships with stakeholders, ensuring seamless communication and collaboration throughout project lifecycles.
  • Mentor junior consultants to expand their understanding of order management and order to cash processes.

SAP Business Process Manager

Cintas Corporation
07.2017 - 12.2021
  • Proactively identified and implemented business process and technology improvements, focusing on enhancing customer and user experiences, particularly in pricing, order entry, and billing processes.
  • Collaborated with stakeholders to prioritize system enhancements in line with divisional strategies and initiatives.
  • Facilitated cross-functional requirements gathering sessions to document business needs for projects and enhancements of varying complexity
  • Led and supported ongoing training for system users, and created comprehensive documentation outlining procedures for each process step-by-step along with troubleshooting guides, ensuring consistency and best practices shared across teams.

SAP Business Process Owner

Cintas Corporation
07.2014 - 06.2017
  • Contributed as one of five key team members in the full life-cycle implementation of SAP ECC at corporate offices, focusing on sales and distribution areas such as customer master, pricing, orders, and billing.
  • Collaborated with SAP consultants, developers, and IT resources to translate business requirements into functional design.
  • Conducted user acceptance testing for system changes during the initial build phase.
  • Defined data conversion rules for migration of customer master and pricing data.
  • Supported the training and conversion waves of 350 sites across the US.

Education

Chemistry

Indiana University of Pennsylvania
Indiana, PA

Skills

  • Complex Problem-Solving
  • Process Improvement
  • SAP implementation
  • Requirements Gathering
  • Stakeholder Communication
  • Order Management

Timeline

Business & Integration Arch Manager

Accenture
12.2021 - Current

SAP Business Process Manager

Cintas Corporation
07.2017 - 12.2021

SAP Business Process Owner

Cintas Corporation
07.2014 - 06.2017

Chemistry

Indiana University of Pennsylvania

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Christy Hollen