Christy Joyce

• Executed high-priority strategic initiatives in collaboration with senior leadership.
• Developed and championed project plans for mergers and acquisitions, ensuring seamless post-acquisition integration.
• Monitored progress to proactively mitigate complex risks while driving organizational change management.
• Established strong partnerships with teams, vendors, and contractors to enhance collaboration.
• Mentored junior team members and refined global project management methodologies.

• Led enterprise-wide initiatives and M&A integration activities for C-level executives.
• Managed timelines, budgets, and cross-functional stakeholders to resolve critical issues.

• Delivered regular updates to senior executives on project progress.
• Ensured accountability for project milestones, customer relationships, and risk management.
• Managed multiple projects with competing deadlines to guarantee timely delivery.

• Led strategic customer success team, achieving key outcomes in revenue retention and service delivery.
• Provided direction to team members, effectively navigating complex multi-departmental customer escalations.
• Trained and mentored team members to enhance job performance and foster professional growth.
• Resolved customer complaints promptly, maintaining positive brand image and loyalty.

• Served as formal mentor for CSMs, delivering consistent feedback and performance coaching.
• Led departmental initiatives, establishing risk mitigation strategies and reporting status to stakeholders.
• Implemented process improvements to enhance project workflows.

• Served as dedicated point of contact for key accounts, driving renewal and expansion through goal-setting strategies.
• Managed onboarding processes for new clients, ensuring seamless transitions to services.
• Conducted product demonstrations and webinars to educate clients on service features.
• Collaborated with cross-functional teams to develop customer success strategies.

Promoted through roles as Teacher, Instructional Technology Specialist and Media & Technology Coordinator

• Spearheaded district's digital learning initiative, guiding coaches and media coordinators.
• Developed comprehensive professional development programs for administrators and teachers.
• Directed development of digital strategies for educational technology initiatives and virtual academy.
• Administered learning management system to enhance engagement and optimize course delivery.