Christy Juarez
Milwaukee
Summary
Accomplished professional with extensive experience in customer service and data management. Expertise in leading teams, facilitating new-hire training, and maintaining operational efficiency in high-volume settings. Bilingual in English and Spanish, known for strong organizational skills and the ability to handle sensitive information.
Overview
17
17
years of professional experience
Work History
FC Associate / Learning Ambassador
Amazon
Oak Creek
11.2021 - Current
- Coordinated logistics for receiving, processing, and shipping inventory, ensuring compliance with purchase orders and company policies.
- Ensured adherence to safety and quality standards while facilitating new-hire training and meeting customer expectations.
- Collaborated with team members to ensure timely order fulfillment.
Bilingual Customer Service Representative
PS Companies
Milwaukee County
03.2021 - 10.2021
- Coordinated high-volume registration, scheduling, and outreach for county- and city-wide residents receiving first- and second-dose COVID-19 vaccinations, ensuring access to critical healthcare services.
- Ensured accuracy and confidentiality while entering participant demographic information into Milwaukee County Esri/ArcGIS mapping software, Cognito consent forms, SimplyBook, and the Wisconsin Immunization Registry (WIR), supporting effective data management.
- Assisted customers in both English and Spanish, enhancing communication and satisfaction.
- Resolved customer inquiries through phone and email, ensuring prompt support.
- Utilized CRM software to track customer interactions and maintain accurate records.
COVID-19 Vaccine Clinic PSR
Advocate Aurora Health
02.2021 - 05.2021
- Used Epic to register, check in, and schedule second-dose appointments for English- and Spanish-speaking patients.
- Guided patients in using LiveWell patient portal and assisted with needs, including wheelchair support and directions to departments, enhancing patient experience.
- Adapted to evolving clinic needs, delivering responsive front-facing support in fast-paced healthcare environment, ensuring seamless patient flow.
- St. Luke's Medical Center
Data Migration Specialist
Brady
Milwaukee
07.2019 - 11.2020
- Migrated client data into Brady Link360 lockout/tagout SaaS software while maintaining data quality, integrity, and completeness.
- Converted and migrated Excel, Word, and PDF documents into Link360 environment to streamline data access.
- Utilized PowerShell tools for automated migration tasks and tracked work hours for each step to maintain project costing accuracy.
Care Center Associate
Manpower
Milwaukee
09.2009 - 08.2018
- Led team in processing complex multi-state and multi-municipality Paid Sick Leave ordinance requests, ensuring compliance and timely resolution.
- Reviewed and processed Paid Sick Leave ordinances and client chargebacks, achieving high accuracy and maintaining compliance with regulations.
- Managed data entry for Paid Sick Leave, time entry, payroll, and new system rollouts, streamlining SysAid ticket creation and management.
- Provided front- and back-office support for payroll and timecard inquiries, research, and resolution for internal and external clients across U.S. territories.
- Utilized multiple payroll and computer software applications to support data entry, timekeeping, payroll, and system processes.
- Developed and delivered training for new hires and experienced team members.
- Recorded IVR phone menu to enhance accessibility for Spanish-speaking users.
Education
IT Service Center Tech Certification -
MATC
Milwaukee, WI09-2021
High School Diploma -
Aurora Weier High School
Milwaukee, WI12-2000
Skills
- Epic
- Data Management
- Payroll and Time Entry
- Software Integration
- Scheduling Software
- Multichannel Support
- Customer Interaction
- Performance Metrics
- Process Improvement
- Team Leadership
- New-Hire Training
- Onboarding
- Team Collaboration
- Employee Engagement
- Workplace Safety
- Time Management
- Remote Support
- Customer Service
- Microsoft Suite
- Research
- Problem Solving
- Inventory Management
Languages
- English, Fluent
- Spanish, Fluent
Timeline
FC Associate / Learning Ambassador
Amazon
11.2021 - Current
Bilingual Customer Service Representative
PS Companies
03.2021 - 10.2021
COVID-19 Vaccine Clinic PSR
Advocate Aurora Health
02.2021 - 05.2021
Data Migration Specialist
Brady
07.2019 - 11.2020
Care Center Associate
Manpower
09.2009 - 08.2018
IT Service Center Tech Certification -
MATC
High School Diploma -
Aurora Weier High School