Monique Cooper
Iselin
Summary
Results-oriented professional with a diverse background in leadership and training. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service, parcel/freight delivery service operations and healthcare management. Dedicated, well organized, highly communicative and detail-oriented.
Overview
14
14
years of professional experience
Work History
FC Associate / Learning Ambassador
Amazon
11.2022 - Current
- Follows procedures at all times for personal and team safety.
- Assists in training new hires, leading to a more knowledgeable and efficient workforce.
- Maintains compliance with company safety policies and call-out violations to attention of management.
Supervisor of Specialty Services
CVS HEALTH CORPORATION
08.2016 - Current
- Applies strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Develops staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Conducts performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Enforces rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Operations Supervisor
UPS Freight
02.2010 - 08.2016
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Motivated and trained employees to maximize team productivity.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
Education
Bachelor of Arts - Health Administration
Capella University
Minneapolis, MN05.2025
Skills
- Fulfillment Processing
- Sorting and Organizing
- Excellent Communication
- Training and Mentoring
- Goal-Oriented
- Staff Development
- Performance Monitoring
- Staff Supervision
Timeline
FC Associate / Learning Ambassador
Amazon
11.2022 - Current
Supervisor of Specialty Services
CVS HEALTH CORPORATION
08.2016 - Current
Operations Supervisor
UPS Freight
02.2010 - 08.2016
Bachelor of Arts - Health Administration
Capella University