Summary
Overview
Work History
Education
Skills
Training
Languages
COMPUTER PROGRAMS
Timeline
Generic

Ricardo Sanchez Y Madrid Guti

Hanover Park,IL

Summary

Experience in personnel management, training, purchases, improvement in productivity taking advantage of the human and technological resources at disposal.

Personal management, assignment of work areas to achieve a better performance of the team, taking care of the personal and collective growth of the people involved achieving better results for the company and getting more smiling customers.


Overview

16
16
years of professional experience

Work History

Learning Ambassador

Amazon
03.2023 - Current
  • Established and maintained positive relationships with customers.
  • Support to Manager, PA and Associates.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Delivered feedback using positive reinforcement techniques to encourage, motivate and build confidence.
  • Trained and mentored new associates on receiving, picking and packing functions and reported progress to supervisor.

FC Associate

Amazon
09.2021 - Current

    • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
    • Package processing, to create smiles for customers.
    • Pick route for drivers

ASC

Amazon
02.2022 - 03.2023
    • Established and maintained effective communication with staff, physicians and community organizations to promote high quality.
    • Safety projects

Chef Assistant

LA CAMPANA
09.2014 - 09.2019
    • Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes.
    • Prepared and cooked quality meals in high-volume, fast-paced service environments.
    • Maintained cleanliness and order of kitchen prep areas and appliances as well as convenient organization of ingredients.
    • Received delivered, sorted produce and stored supplies quickly to maintain quality and condition.

General Manager

PRISMA LIBROS S.A. DE C.V.
01.2010 - 01.2014
    • Developed and implemented strategies to increase sales and profitability.
    • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
    • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
    • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.

Manager of Business Development and Sales

SUBWAY®Restaurants
01.2008 - 03.2010
    • Achieved sales goals and service targets by cultivating and securing new customer relationships.
    • Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
    • Qualified leads by scheduling introductory discovery meetings and calls.
    • Created and executed outbound demand generation campaigns, calls and emails to deliver qualified leads for sales team.
    • Trained and mentored sales personnel to apply best practices and techniques.
    • Managed and motivated employees to be productive and engaged in work.
    • Controlled costs to keep business operating within budget and increase profits.
    • Managed employed payroll

Education

GRADUATE - PRODUCTOIN AND SALES ADMINISTRATION

UNIVERSIDAD AUTONOMA DE MEXICO, (UNAM)
MEXICO CITY
07.2007

High School Diploma -

INHUMYC
MEXICO CITY
08.2002

Skills

  • Customer obsession (smiles)
  • Quality control
  • Staff rotation
  • Budgeting and Cost Control
  • Fulfillment Processing
  • Supervision
  • Multitasking Abilities

Training

Coach of Duty.

Yard Marshal.

TDR

Problem Solve.

Quality.

LQ360

Hazmat.

Training New Hiring's and Retraining Associates.

Training Associates at New Positions.

Inducted.

Runner Pick.

ASC

Yard



Languages

Spanish
Native or Bilingual
English
Professional Working

COMPUTER PROGRAMS

Microsoft Office: Excel, Word, PowerPoint

 OPEX 

Timeline

Learning Ambassador

Amazon
03.2023 - Current

ASC

Amazon
02.2022 - 03.2023

FC Associate

Amazon
09.2021 - Current

Chef Assistant

LA CAMPANA
09.2014 - 09.2019

General Manager

PRISMA LIBROS S.A. DE C.V.
01.2010 - 01.2014

Manager of Business Development and Sales

SUBWAY®Restaurants
01.2008 - 03.2010

GRADUATE - PRODUCTOIN AND SALES ADMINISTRATION

UNIVERSIDAD AUTONOMA DE MEXICO, (UNAM)

High School Diploma -

INHUMYC

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Ricardo Sanchez Y Madrid Guti