Joshua Wiggins
Ocala
Summary
Skilled Process Guide with broad experience in managing and improving complex processes. Strengths lie in problem-solving, project management, and team leadership skills. Known for successfully implementing operational improvements that increase efficiency and enhance quality. Have consistently made significant impacts on previous workplaces through innovative process enhancements.
Overview
3
3
years of professional experience
Work History
Process Guide | Learning Ambassador
Amazon Fulfillment Center
Ocala
2023.01 - Current
- Lead associates in stow, pick, and reverse logistics operations, ensuring productivity and quality standards are consistently met.
- Developed stow patterns and space utilization strategies, simplifying workflows to accommodate 100 percent increase in volume from bin consolidation accolades.
- Certified and experienced on multiple machines, including reach truck, clamp, and side rider; trained associates across the building.
- Collaborated with leadership to identify root causes of workflow issues and implement practical solutions through in-depth analysis.
- Fostered associate growth through mentorship and coaching, helping others succeed while strengthening team performance.
- Maintained readiness for volume surges, successfully achieving targets under challenging conditions.
Merchandising & Customer Service Associate
T-Rock Retail
- Improved visual merchandising layouts to strengthen customer engagement and drive sales.
- Stocked, displayed, and promoted products accurately to enhance customer experience.
- Collaborated with teammates to streamline retail operations and ensure smooth service delivery.
- Adapted to shifting priorities while upholding high standards in execution and customer service.
Retail Associate
Walmart
- Assisted customers with purchases and inquiries, enhancing overall shopping experience.
- Stocked shelves and maintained merchandise displays, improving store presentation and accessibility.
- Supported inventory management processes, contributing to accurate stock levels and minimized discrepancies.
- Demonstrated ownership and earned trust through reliability and consistency.
Customer Accounts Associate
Aaron's
- Managed customer rental accounts to secure on-time payments and successful renewals.
- Delivered excellent customer service to strengthen client relationships and enhance satisfaction.
- Coordinated deliveries and returns to optimize accuracy and streamline processes.
- Applied problem-solving skills to resolve customer concerns and improve satisfaction.
Owner/Operator
Auto and Commercial Detailing
- Managed detailing projects for vehicles and commercial properties with a focus on quality and customer obsession.
- Built repeat client relationships through consistency, reliability, and exceptional service.
- Designed efficient scheduling and work processes to improve turnaround times.
- Applied ownership and innovative problem-solving to uphold high standards in service delivery.
Education
Associate of Arts - Accounting And Finance
College of Central Florida
Ocala, FL2027-01
Skills
- Warehouse operations and inventory management
- Reverse logistics (relo/returns)
- Process improvement and problem solving
- Workplace safety and compliance
- Quality control
- High-volume stow efficiency
- Space optimization
- Training and leadership
- Cross-training associates
- Forklift operation
- Reach truck operation
- Clamp operation
- Side rider operation
- Microsoft Excel
- Microsoft PowerPoint
- Customer obsession
- Operational efficiency
- Workplace organization
Timeline
Process Guide | Learning Ambassador
Amazon Fulfillment Center
2023.01 - Current
Merchandising & Customer Service Associate
T-Rock Retail
Retail Associate
Walmart
Customer Accounts Associate
Aaron's
Owner/Operator
Auto and Commercial Detailing
Associate of Arts - Accounting And Finance
College of Central Florida