Summary
Overview
Work History
Education
Skills
Certification
Amazon Process Paths Expertise
Timeline
Generic

Stacy Champagne Love

Kansas City,MO

Summary

Results-driven and data-oriented leader with 10+ years of experience in process improvement, workforce training, and cross-functional collaboration within fast-paced operational environments. Proven ability to optimize workflow efficiency, reduce costs, and lead teams to exceed strategic objectives in safety, quality, productivity, and customer experience. Passionate about continuous improvement and developing high-performing teams.

Experienced with process optimization, ensuring efficient and effective workflows. Utilizes strong analytical skills to identify areas for improvement and implement solutions. Knowledge of team collaboration and continuous improvement methodologies.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Process Guide & Learning Ambassador

Amazon
01.2023 - Current
  • Led training and onboarding for new hires in Reverse Logistics, ensuring proficiency in vendor returns, resale grading, and customer returns
  • Facilitated safety school recertification and new hire trainings at Amazon XL center
  • Served as a subject matter expert (SME) for Amazon's Process Paths, training associates on best practices for Vendor Returns Pick, Vendor Returns Pack, Amazon Resale Grading, Customer Returns Stow, Customer Returns Problem Solve, Outbound Pick, Inbound Stow, Sort Center Container Builder, and Sort Center Water Spider
  • Served as acting Process Guide in the absence of the assistant manager, ensuring smooth workflow and operational efficiency
  • Cross-trained in multiple departments, including Outbound, Inbound, and Sort Center, demonstrating flexibility and adaptability
  • Assisted in process improvements to enhance efficiency, accuracy, and productivity within the department

House Manager

Creative Supports of Kansas City
01.2020 - 01.2023
  • Coordinated care for individuals with developmental disabilities, trained and led staff to uphold high service standards and compliance with care protocols, implemented streamlined processes to improve efficiency and quality of care

Cash Management Services Lead

Loomis Armored US
01.2017 - 01.2020
  • Managed secure cash handling operations, audits, and workflow processes to enhance accuracy and security
  • Led process optimization initiatives, reducing discrepancies and improving efficiency
  • Collaborated with cross-functional teams to enforce compliance and operational standards

Training & Facilitation Supervisor

Starwood Hotels and Resorts
01.2013 - 01.2017
  • Designed and facilitated training programs for over 500 associates across North America, improving service quality and efficiency
  • Led deployment of Central Reservations System (CRS) resulting in net savings more than $500,000 annually
  • Recognized with multiple awards for training excellence and leadership

Education

Bachelor of Business Administration - Business Management

Friends University
Wichita, KS
07.2011

Skills

  • Inventory & Supply Chain Management
  • Warehouse Logistics Operations
  • Data Analysis and Process Optimization
  • Lean Six Sigma Methodologies
  • Microsoft Excel
  • SQL
  • Powered Industrial Truck (PIT) Operation
  • Training and Workforce Development
  • Team Leadership
  • Performance Management
  • Coaching & Mentoring
  • Speaking Comfortably in Front of Large Groups
  • Process Improvement
  • Problem Solving
  • Critical Thinking
  • Adaptability & Resilience
  • Customer Service
  • Compliance
  • Standard operating procedures
  • Coaching and mentoring
  • Innovation and creativity

Certification

  • CPR & First Aid, State of Missouri
  • Powered Industrial Truck (PIT) Operation Certification

Amazon Process Paths Expertise

  • Vendor Returns Pick
  • Vendor Returns Pack
  • Amazon Resale Grading
  • Customer Returns Stow
  • Customer Returns Problem Solve
  • Outbound Pick
  • Inbound Stow
  • Sort Center Container Builder
  • Sort Center Water Spider

Timeline

Process Guide & Learning Ambassador

Amazon
01.2023 - Current

House Manager

Creative Supports of Kansas City
01.2020 - 01.2023

Cash Management Services Lead

Loomis Armored US
01.2017 - 01.2020

Training & Facilitation Supervisor

Starwood Hotels and Resorts
01.2013 - 01.2017

Bachelor of Business Administration - Business Management

Friends University

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Stacy Champagne Love