Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Christy Mason

North Liberty,IA

Summary

High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture and contributes new ideas that drive company growth. Client-focused offering diverse experience in customer service, business management and project coordination. Focused on team building and talent development. Can be placed in a thriving or work in progress environment while building a driven, goal achieving successful team. Driven to surpass company goals while thriving in deadline-driven environments. While taking on life's challenges.



Overview

23
23
years of professional experience

Work History

Business Manager Milan Laser

Milan Laser Hair Removal
Cedar Rapids, IA
08.2020 - Current
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance. While rebuilding broken team.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Generated 28% lift in revenue
  • Managed office operations while conducting consultations
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Made onsite sales calls to prospective customers to help sales representatives close lucrative deals.
  • Finalized sales contracts with high-value customers.

General Manager

Banana Republic
Coralville, IA
11.2007 - 06.2019
  • Ensured guest's experience was positive, memorable and consistent
  • Collaborated with Service Leaders to ensure meeting projections and forecasts
  • 2010-Boosted gross yearly sales by nearly $500,000 in 6 months
  • Reduced and controlled company expenses
  • Prepared program operating budgets and other financial performance reports
  • Drove short-term and advanced promotional planning processes
  • Analyzed key aspects of business to evaluate factors driving results and summarized results into presentations.
  • Exceeded sales goals by at least 4% for 6 quarters
  • Conducted ongoing reviews of program financial systems to achieve budgeted goals
  • Coordinated upper management’s market visits and key account calls
  • Lead Minneapolis District in BRC as BRC Regional Champion
  • 25% BRC gain in 7 months across Minneapolis District
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Oversaw two other stores while in management transition raising sales projections in both locations over 8%
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.

Co-Franchise Owner

Beauty First
Coralville, Iowa
05.2004 - 06.2007
  • In addition to above job duties:
  • Located new property
  • Inspected new building
  • Recruited all new hires
  • Met with builders and design team to ensure build-out dates were being met
  • Set up all operational/logistical needs of a new business
  • Worked with corporate to optimize product placement

Store Manager

Beauty First
West Des Moines, IA
08.1997 - 06.2004
  • Generated repeat customers through exceptional service
  • Conducted store inventories once per quarter
  • Lead company with best GM%
  • Trained and developed new associates on POS system and key sales tactics
  • Created company wide training program
  • Planned budgets, authorized payments and merchandise returns
  • Hired, trained and evaluated personnel in sales and marketing
  • Assigned employees to specific duties to meet needs of store
  • Interviewed job candidates and made staffing decisions
  • Responded to customer concerns with friendly and knowledgeable service
  • Completed all daily tasks with efficient and quality-driven approach
  • Implemented new ordering process
  • Identified poor work habits to improve process effectiveness
  • Increased sales volume over 30% in less than 3 years

Education

High School Diploma -

Indianola High School
Indianola, IA
05.1997

Associate of Arts - Business Management With An Emphasis On Marketing

DMACC
Ankeny, IA

Skills

  • Natural Leader
  • Skilled problem solver
  • Detail-oriented
  • Strategic thinker
  • Motivated team player
  • Merchandising
  • Recruitment and talent development
  • Accurate money handling
  • Inventory management
  • Goal-oriented
  • Excellent customer service skills
  • Labor management
  • POS systems
  • Operations management
  • Team building

Accomplishments

  • 2010 highest preforming SOT the Midwest Region
  • 2010 highest Comp- Traffic Midwest Region
  • 2008-2012, 2015- 2018 Highest card performing store in Minneapolis District
  • 2016-2018 Minneapolis Central Region BR-card champion
  • 2017-2018 Area Manager-Oversaw two other locations while in Management Transition
  • 2020 Decrease inventory loss by 37%
  • 2021 9/12 Company Top 10% sales performance Milan Magic Award
  • 2021-2022 Achieve three quarterly ACE awards for being the best in the company

Timeline

Business Manager Milan Laser

Milan Laser Hair Removal
08.2020 - Current

General Manager

Banana Republic
11.2007 - 06.2019

Co-Franchise Owner

Beauty First
05.2004 - 06.2007

Store Manager

Beauty First
08.1997 - 06.2004

High School Diploma -

Indianola High School

Associate of Arts - Business Management With An Emphasis On Marketing

DMACC

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