Christy Mathiyakom

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Maximized performance by monitoring daily activities and mentoring team members.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Improved safety procedures to create safe working conditions for workers.
• Organized professional development programs for staff, leading to improved performance and skill sets.
• Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Oversaw purchasing and merchandise strategies for liquor store to meet sales and budget goals.

Oversaw daily operations and marketing tasks.

Oversaw team operations while ensuring compliance with store policies.

• Cross-trained existing employees to maximize team agility and performance.
• Controlled costs to keep business operating within budget and increase profits.
• Developed and maintained relationships with customers and suppliers through account development.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Improved marketing to attract new customers and promote business.

• Improved safety procedures to create safe working conditions for workers.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
• Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
• Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.