Summary
Overview
Work History
Education
Skills
Timeline
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Christy Matula

Lantana ,FL

Summary

Customer-focused professional with successful 20 year career in the automotive industry. I also understand, in detail the operation and mechanics involved in repair and maintenance of vehicles. I understand recommended service at mileage intervals. I am able to explain in detail why your car needs recommended repairs or recommended maintenance. I am able to put together an accurate estimate in a timely manner to help facilitate a repair process both beneficial to the customer and employer.

Overview

13
13
years of professional experience

Work History

Automotive Service Manager

VIP Automotive
04.2008 - 01.2017
  • Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
  • Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
  • Increased customer satisfaction by implementing efficient service processes and streamlining communication between technicians and clients.
  • Monitored inventory levels of parts and supplies, minimizing stockouts while also reducing overhead costs associated with excess inventory.
  • Served as a liaison between customers and insurance companies when necessary to facilitate claim processing related to collision damage or other covered repair issues.

Service Advisor

Import Professionals
04.2004 - 03.2008
  • Developed estimates by costing materials, supplies, and labor.
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
  • Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
  • Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.

Education

BBA - Business Administration And Management

Michigan Technological University
Houghton, MI
05.1996

Skills

My skills excel in rhetorical communication and customer satisfaction I have worked with the public for all of my life and have developed strong communication skills

I started management at a young age and learned how to delegate with ease and confidence to achieve optimal performance wherever its needed

Multitasking is my second nature

I am efficient and pay close attention to detail

I am very tenacious and will always persevere over any obstacles

Timeline

Automotive Service Manager

VIP Automotive
04.2008 - 01.2017

Service Advisor

Import Professionals
04.2004 - 03.2008

BBA - Business Administration And Management

Michigan Technological University

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Christy Matula