Summary
Overview
Work History
Education
Skills
Certification
Timeline
American Society of Quality, Certified Quality Improvement Associate
Generic

Christy McDonald

Largo

Summary

Results-driven professional skilled in quality assurance and documentation management. Extensive experience in conducting evaluations and monitoring compliance, leading to improved operational efficiency and enhanced customer satisfaction.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Product Validation and Approval Specialist

HSN
Saint Petersburg, FL
08.2008 - 12.2025
  • Facilitated training sessions focused on enhancing team capabilities while maintaining compliance with established operational guidelines.
  • Assessed customer insights to optimize work processes and improve service delivery.
  • Monitored compliance with company policies, maintaining standards for quality work output.
  • Conducted thorough evaluations of product samples and information to verify adherence to documented specifications and quality benchmarks.
  • Reported findings and recommended corrective measures to stakeholders, ensuring timely updates.
  • Conducted comprehensive validation of product claims by analyzing and interpreting relevant technical documentation.

Cashier, Office of the Bursar

Rogers State University
Claremore, OK
07.2006 - 03.2008
  • Processed customer transactions accurately and efficiently.
  • Assisted in maintaining a clean and organized checkout area.
  • Provided exceptional customer service, addressing inquiries and concerns promptly.
  • Collaborated with team members to ensure smooth operations during peak hours.
  • Implemented best practices for cash handling, reducing discrepancies in daily reports.
  • Worked flexible schedule and extra shifts to meet business needs.

Sr. Quality Technician

Simonton Windows
McAlester, OK
06.2002 - 09.2005
  • Led quality assurance initiatives to enhance product reliability and customer satisfaction.
  • Mentored junior technicians, fostering a culture of continuous improvement and skill development.
  • Implemented quality control protocols, reducing defects and ensuring compliance with industry standards.
  • Implemented effective communication strategies with suppliers, resulting in decreased costs associated with defective materials.
  • Collaborated in drafting and sharing production-specific workstation guidelines to support effective training at start-up facility.

Property Manager

RDC Management
McAlester, OK
08.2000 - 04.2002
  • Managed property operations, ensuring compliance with local regulations and industry standards.
  • Oversaw tenant relations, addressing inquiries and resolving issues promptly and effectively.
  • Developed and implemented maintenance schedules to enhance property upkeep and tenant satisfaction.
  • Coordinated leasing activities
  • Audited compliance to state and Federal Regulations for subsidized properties.
  • Maintained bookkeeping and accounts payable/receivable.

Education

Associate of Applied Science - Business

Eastern Oklahoma State College
Wilburton, OK

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management
  • Quality assurance
  • Advanced communication

Certification

American Society of Quality:

Certified Quality Improvement Associate

Timeline

Product Validation and Approval Specialist

HSN
08.2008 - 12.2025

Cashier, Office of the Bursar

Rogers State University
07.2006 - 03.2008

Sr. Quality Technician

Simonton Windows
06.2002 - 09.2005

Property Manager

RDC Management
08.2000 - 04.2002

Associate of Applied Science - Business

Eastern Oklahoma State College

American Society of Quality, Certified Quality Improvement Associate

The Certified Quality Improvement Associate (CQIA) is for professionals who support quality improvement projects. This certification demonstrates the practical knowledge and application of quality tools, methods, and teamwork.