Hi, I’m
Zayra Delgadillo Reynoso
Modesto,CA
Summary
Bilingual professional with extensive experience in community health, financial aid, and counseling, seeking to contribute to a college environment. Proven expertise in enhancing student support services, managing resources, and delivering impactful training. Demonstrates strong problem-solving abilities and advanced communication skills honed through roles in financial aid administration and youth counseling. Adept at guiding teams, managing complex projects, and implementing efficient processes. Committed to fostering an inclusive and supportive educational environment, with a focus on student success and organizational excellence
Overview
9
years of professional experience
1
Certification
Work History
Sierra Vista Child & Family Services
RFA Approval Specialist
10.2022 - 10.2024
Job overview
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Approve families for adoption and foster care, conduct home studies, and perform mental health screenings.
Aspiranet
Behavioral Youth Counselor
04.2020 - 12.2022
Job overview
- Advocated on behalf of the youth during school or court proceedings, supporting their best interests throughout each process.
- Elevated client resilience by developing therapeutic relationships built on trust, empathy, validation.
- Encouraged positive self-esteem in youths through strength-based approaches, fostering personal growth and development.
- Reduced instances of negative behaviors by establishing clear expectations and consistent consequences for actions.
- Conducted daily documentation such as contact notes, milieu notes and precautionary notes.
San Joaquin Valley College
Financial Aid Officer
01.2021 - 10.2022
Job overview
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Counseled students and parents about financial aid options and program details.
- Provided financial aid counseling to enrolled and prospective students.
- Authored presentations and documentation for distribution to current and prospective students.
Paul Mitchell The School
Financial Aid Advisor
09.2019 - 01.2021
Job overview
- Ensured compliance with state, federal, and institutional regulations governing the distribution of financial aid by maintaining up-to-date knowledge of all relevant policies and procedures.
- Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs.
- Coordinated efforts with admissions office to ensure seamless integration of financial aid information into recruitment materials and events.
- Evaluated student appeals for additional funding or adjustments to existing awards based on extenuating circumstances or special needs.
- Maintained accurate records of all financial transactions related to student accounts, ensuring timely reconciliation during audits or reviews.
Creative Alternatives Inc.
ISFC Counselor
11.2015 - 08.2019
Job overview
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and self sufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
- Coordinated referrals between agencies to ensure seamless transitions for clients receiving multiple services.
- Provided crisis intervention services to individuals experiencing acute distress or dangerous situations.
Education
Los Angeles Pacific University, Los Angeles, CA
Master of Arts from Psychology
08.2021
California State University Stanislaus, Turlock, CA
Bachelor of Arts from Sociology
05.2019
Modesto Junior College, Modesto, CA
Associate of Arts from Social & Behavioral Science
05.2016
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Advanced Communication
- Problem-Solving
- Task Prioritization
- Organizational Skills
Certification
Legal Interpretation Terminology & Live Scan
CPR & First aids- Infant/Child/Adult
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
RFA Approval Specialist
Sierra Vista Child & Family Services
10.2022 - 10.2024
Financial Aid Officer
San Joaquin Valley College
01.2021 - 10.2022
Behavioral Youth Counselor
Aspiranet
04.2020 - 12.2022
Financial Aid Advisor
Paul Mitchell The School
09.2019 - 01.2021
ISFC Counselor
Creative Alternatives Inc.
11.2015 - 08.2019
Los Angeles Pacific University
Master of Arts from Psychology
California State University Stanislaus
Bachelor of Arts from Sociology
Modesto Junior College
Associate of Arts from Social & Behavioral Science
Legal Interpretation Terminology & Live Scan
CPR & First aids- Infant/Child/Adult
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