Genesis Currie
Newport News,VA
Summary
Skilled professional with proven track record in delivering impactful results. Adept at team collaboration and flexible in adapting to changing needs. Expertise in payment processing and public relations, consistently driving successful outcomes. Known for reliability and strong focus on achieving objectives.
Overview
18
18
years of professional experience
Work History
Approval Specialist III
Patient Advocate Foundation
11.2020 - Current
- Function as trainer to new employees and provide system support
- Assist patients with completion of application for financial assistance
- Monitor industry trends to adapt strategies accordingly
- Followed all company policies and procedures to deliver quality work
- Calculate claim totals for reimbursement
- Educate staff on organizational mission and goals to help employees achieve success
- Process 20-30 applications per day for copay assistance.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Patient Services Professional
CVP Physicians (Virginia Eye Consultants)
06.2015 - 07.2020
- Opened and distributed incoming correspondence
- Recorded payments received on patient balances
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment
- Demonstrated exceptional customer service to foster a welcoming and professional environment
Billing Representative
Physicians Group Associates
06.2007 - 09.2010
- Reviewed and solved account and billing discrepancies.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency
- Coordinated with intermediate parties to obtain payments and resolve issues
- Performed accounts receivable duties for accurate and timely posting.
- Achieved consistent performance metrics targets by prioritizing tasks effectively amid fluctuating workloads.
- Prepared journal batching for daily balancing
Education
Bachelor of Arts - English/Communications
University of Illinois at Springfield
Springfield, Illinois05.2005
Skills
- Documentation management
- Analytical thinking
- Expert problem solving
- Customer relations
- Financial allocation
Timeline
Approval Specialist III
Patient Advocate Foundation
11.2020 - Current
Patient Services Professional
CVP Physicians (Virginia Eye Consultants)
06.2015 - 07.2020
Billing Representative
Physicians Group Associates
06.2007 - 09.2010
Bachelor of Arts - English/Communications
University of Illinois at Springfield
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