Christy Melendez
Stamford,CT
Summary
Results-driven bilingual individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
14
14
years of professional experience
Work History
Security Officer
GardaWorld Security
Stamford, Connecticut
01.2022 - 02.2026
- Monitored premises to ensure safety and security of personnel and property.
- Monitored premises and recorded activity in daily officer reports.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Responded promptly to alarms and incidents, coordinating with emergency services when needed.
- Enforced access control procedures for all visitors and staff entering facilities.
- Completed incident reports detailing events for management review and action.
- Addressed problems quickly and reported clear information while working under minimal supervision.
Professional House Cleaner
Mary's House Cleaning
Stamford, Connecticut
02.2016 - 12.2021
- Communicated with clients to understand specific cleaning preferences.
- Developed cleaning schedules tailored to each client's needs.
- Trained new staff on effective cleaning methods and safety protocols.
- Conducted deep cleaning tasks including carpets, upholstery, and windows.
- Worked with speed and efficiency to meet all job requirements.
Front Desk Receptionist
The Call Center Group
The Bronx, New York
11.2011 - 01.2016
- Greeted customers and provided friendly assistance at the front desk.
- Managed phone calls and directed inquiries to appropriate departments.
- Scheduled appointments and maintained accurate calendar entries for staff.
- Coordinated with team members to ensure smooth daily operations.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
Education
High School Diploma -
Morris High School
The Bronx, NYSkills
- Bilingual (English and Spanish speaking)
- Professional demeanor
- Attention to detail
- Incident documentation
- Emergency response
- Access control
- Customer service
- Record keeping
- Conflict resolution
- Problem solving
- Time management
- Multitasking
- Surveillance operations
- Administrative support
Timeline
Security Officer
GardaWorld Security
01.2022 - 02.2026
Professional House Cleaner
Mary's House Cleaning
02.2016 - 12.2021
Front Desk Receptionist
The Call Center Group
11.2011 - 01.2016
High School Diploma -
Morris High School