Christy Montilva
Naples
Summary
Bilingual operations and sales professional with over 5 years of experience in the equipment rental industry. Proven success in managing daily operations, leading teams, and maintaining strong client relationships. Skilled in sales coordination, customer service, and workflow management. Recognized for exceptional communication, problem-solving, and leadership abilities that drive efficiency and business growth.
Overview
6
6
years of professional experience
Work History
Outside Sales / Operations Manager
The Equipment Source
08.2020 - Current
- Began as a Parts Counter Associate, handling service management tasks, technician coordination, and customer estimates.
- Communicated with customers through calls and emails to provide repair updates and finalize service jobs.
- Advanced to Sales and Rental Coordinator, managing phone, email, and walk-in customer inquiries, invoicing, and paperwork organization.
- Completed an Accounting internship at the corporate office (July 2024 – February 2025), gaining real-world experience in accounts payable, receivables, and general ledger tasks.
- Promoted to Assistant Branch Manager, overseeing rental operations and assisting in day-to-day management.
- Currently serving as Outside Sales and Operations Manager, supporting technicians, monitoring workflow, and maintaining customer relationships to maximize efficiency and satisfaction.
Assistant Manager
Dunkin
07.2019 - 08.2020
- Managed daily store operations and supported the management team.
- Responsible for DCP ordering and inventory tracking.
- Assisted in training and supervising staff to ensure excellent customer service.
- Helped maintain store cleanliness, quality, and safety standards.
Education
Associate of Science - Accounting
Keiser University
Naples, FL12.2024
Skills
- Bilingual communication: English and Spanish
- Skilled in Microsoft word and Excel
- Experienced in software for rental and customer management
- Effective communication skills
- Effective task prioritization
- Staff training
Timeline
Outside Sales / Operations Manager
The Equipment Source
08.2020 - Current
Assistant Manager
Dunkin
07.2019 - 08.2020
Associate of Science - Accounting
Keiser University
Heavy Equipment Operator Certified
Certified telehandler and work platform operator