Administrative professional with expertise in HR management, project coordination, and data analysis. Proven ability to enhance operational processes and foster collaboration within teams. Skilled in managing complex tasks to achieve organizational goals and boost employee engagement.
Overview
19
19
years of professional experience
Work History
Lead Administrative Assistant
Baptist Memorial Health Care Corporation
Jackson, MS
04.2021 - Current
Conducted research and compiled statistical reports for informed decision-making.
Synchronized information dissemination across organization to enhance communication.
Created spreadsheets in Microsoft Excel for efficient record-keeping and reporting.
Coordinated appointments, meetings, and conferences to optimize executive schedules.
Provided secretarial support while fostering cooperative working relationships.
Maintained databases to ensure accuracy in data entry and retrieval.
Tracked employee timesheets to facilitate timely payroll processing.
Developed systematic filing systems for patient records and administrative documents.
Human Resource Manager
Omni Interactions, Inc.
Remote
12.2018 - 03.2021
Delivered HR services with a focus on customer satisfaction, contributing to higher hire rate and reduced turnover.
Streamlined employee recruitment and interview processes to improve overall hiring efficiency.
Facilitated identification of top talent through comprehensive candidate interviews and effective onboarding.
Created job postings, tracked applicants, and maintained an organized applicant database.
Scheduled meetings with employees to address grievances and concerns promptly.
Scheduled random drug testing to mitigate risks associated with substance abuse.
Handled sensitive employee information with utmost confidentiality and discretion.
Workers' Compensation Claims Manager
Rev Claims
Jackson, MS
11.2016 - 01.2019
Trained all new medical claims representatives, leading HIPAA training and insurance verification sessions.
Supervised medical claims representatives, ensuring accurate processing of claims and timely updates.
Verified EOBs and itemized billing statements for compliance, enhancing accuracy in claims processing.
Posted payments and updated medical records in Epic and Excel, ensuring accuracy and efficiency.
Updated patient accounts with billing information, uploading records to hospital databases.
Communicated with attorneys via fax, email, and calls to obtain itemized billing receipts.
Coordinated vacation and sick time for billing representatives, maintaining optimal team availability.
Talent Acquisition Recruiter
Onin Staffing
Jackson, MS
04.2013 - 12.2016
Led interviews, reference checks, and background investigations to streamline pre-employment activities.
Launched an incentive program, reducing turnover in a competitive market.
Collaborated with HR personnel to set talent management priorities and goals.
Managed onboarding processes, ensuring timely paperwork completion and orientations.
Aligned HR policies with federal and local regulations.
Facilitated onboarding sessions for new hires, ensuring smooth transitions into roles.
Provided training and support to junior recruiters on best practices in talent acquisition.
Credit Analyst
Atmos Energy
Jackson, MS
03.2007 - 05.2013
Evaluated credit applications from prospective customers to determine eligibility for credit terms.
Analyzed customer payment history and financial statements to assess creditworthiness.
Coordinated approval and rejection processes for credit lines, commercial real estate, and personal loans to ensure informed lending decisions.
Developed and implemented credit policies to ensure compliance with company guidelines.
Negotiated payment plans with delinquent customers while adhering to company policy.
Streamlined interdepartmental communication regarding collection issues to enhance resolution of challenges.
Education
Associate of Science - Computer And Information Sciences
University of Phoenix
Phoenix, AZ
05-2002
High School Diploma -
Canton High School
Canton, MS
05-2000
Skills
Office administration
HR management
Project coordination
Applicant tracking systems
Payroll management
Document management
Data privacy regulations
Labor law compliance
Workplace safety
Customer service excellence
HR leadership capabilities
Talent acquisition
HR policy compliance
Employee onboarding
Human resources operations
HR leadership
Timeline
Lead Administrative Assistant
Baptist Memorial Health Care Corporation
04.2021 - Current
Human Resource Manager
Omni Interactions, Inc.
12.2018 - 03.2021
Workers' Compensation Claims Manager
Rev Claims
11.2016 - 01.2019
Talent Acquisition Recruiter
Onin Staffing
04.2013 - 12.2016
Credit Analyst
Atmos Energy
03.2007 - 05.2013
Associate of Science - Computer And Information Sciences