Christy Moulton
Yukon
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
14
14
years of professional experience
Work History
Patient Service Coordinator
Surgical Partners Of Oklahoma
10.2019 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
- Collected patient co-pay and issued receipt to confirm payment.
- Verified insurance eligibility and coverage for patients.
- Balanced deposits and credit card payments each day.
- Verified patient insurance eligibility and entered patient information into system.
- Streamlined communication between patients and medical staff, ensuring timely responses to inquiries and concerns.
- Supported billing department efforts by accurately collecting co-payments, verifying insurance coverage, and addressing financial concerns for patients.
Administrative Assistant
Ryan Brackett DDS
07.2010 - 10.2019
- Improved patient satisfaction by efficiently managing appointment scheduling and handling phone inquiries.
- Assisted with billing procedures to ensure accurate invoicing and prompt payment from patients and insurance companies.
- Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting patients, and data entry.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
Education
High School Diploma -
Yukon High School
Yukon, OK05.1997
Skills
- Patient Confidentiality
- Strong Organization
- Appointment Scheduling
- Insurance Verification
- Medical Terminology
- Customer Service
- Insurance Verifying
- Eligibility Determination
- Payment Collection
- Data Entry Proficiency
Timeline
Patient Service Coordinator
Surgical Partners Of Oklahoma
10.2019 - Current
Administrative Assistant
Ryan Brackett DDS
07.2010 - 10.2019
High School Diploma -
Yukon High School
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