Christy Muniz
Sanford,FL
Summary
Dynamic and results-driven professional seeking a position at a growth-oriented company that fosters skill enhancement and acquisition of new abilities. Proven track record of leveraging expertise to drive success and contribute to team objectives. Committed to continuous learning and adapting to new challenges in a fast-paced environment. Eager to bring innovative solutions to support organizational goals.
Overview
30
30
years of professional experience
Work History
Administrative Assistant (work from home)
J&J Security
Deltona, FL
03.2021 - Current
- Managed daily office responsibilities to ensure smooth workflow and organizational efficiency.
- Managed inbound call responses to ensure seamless customer service.
- Facilitated creation of service tickets to streamline dispatch processes.
- Managed customer interactions to identify and qualify potential sales leads.
- Managed accounts during the process of cancellation of services
- Addressed alarm-related customer inquiries to enhance service satisfaction and support operational effectiveness.
- Coordinated meeting schedules to optimize workflow and communication.
- Streamlined scheduling processes for service calls, ensuring timely responses to client needs.
- Processed and verified credit card information updates for accurate autopay billing.
- Executed payment processing for services rendered, ensuring accuracy and timeliness.
- Managed the preparation and dispatch of invoices via email and mail to uphold financial accuracy and accountability.
- Executed targeted collection calls, focusing on resolving outstanding balances efficiently.
- Reviewed aging reports and entered detailed notes to maintain comprehensive data integrity.
- Drafted comprehensive agreements for services to establish clear terms and expectations.
- Drafted comprehensive alarm certifications to ensure compliance with homeowner's policy requirements.
- Managed and kept detailed notes on Monday board platform
- Created documents in Pandadoc for any work related matters
- Organized slack messages and obtain notes
- Worked closely with the CEO and office manager on all related task given
Operations Administrator / Accounting
Medicus IT
Longwood, FL
01.2014 - 03.2021
- Handling all office responsibilities
- Ordering supplies
- Supervisor for in house cleaner /worker
- Making reminder calls/ emails to clients on over - due accounts
- Handling all account receivable reports
- Review and submitting accounts to collections
- Posting payments in Quick books & Reviewing payments in Quick books
- Making bank deposits & Reconcile deposit details on reports
- Responding to all AP inquiries as needed
- Responsible for scheduling events, appointments, and meetings
- Organizing weekly lunch for staff
- Provide administrative support to the General Manager of the company
- Review all incoming mail
Front Office Manager/ Receptionist
Sacred Heart University, Sports Medicine & Rehabilitation Center
Trumbull, Connecticut
05.2007 - 07.2011
- Working with insurance carriers, verifying insurance, handling authorizations for services
- One day a week I also assist in the Physical Therapy department, working on projects, Making collection calls, accounts receivable
- Scheduling patient- Monitoring patients during exercises and pool therapy
Office Manager
Dr. David J. Wohl
Fairfield, Connecticut
01.2005 - 01.2007
- Handling all front desk responsibilities
- Handle multi phone lines
Office Manager/Receptionist
A Winning Smile, DR. Karandisecky
Bridgeport, Connecticut
01.2001 - 01.2005
- Collection calls, Accounts receivable, Insurance Claims
- Assisted doctor/ Financial coordinator
Education
High School Diploma -
Shelton High School
Shelton, Connecticut06.1997
Skills
- Office
- Outlook
- Power point
- Excel, Word
- Electronic medical records
- Quick Books
- Integrated Medical software
- Lynx messaging, Skype messaging
- Log me in
- Citrix program
- Slack
- Mondaycom
- Zoom
- Pandadoc
- Experienced with EMR (Electronic medical Record)
- Certified OSHA Training in the Medical field received, April 2011
- Alarmcom certified technician
- Alarmcom certified platform technician
Languages Spoken
English, Portuguese and Spanish
Timeline
Administrative Assistant (work from home)
J&J Security
03.2021 - Current
Operations Administrator / Accounting
Medicus IT
01.2014 - 03.2021
Front Office Manager/ Receptionist
Sacred Heart University, Sports Medicine & Rehabilitation Center
05.2007 - 07.2011
Office Manager
Dr. David J. Wohl
01.2005 - 01.2007
Office Manager/Receptionist
A Winning Smile, DR. Karandisecky
01.2001 - 01.2005
High School Diploma -
Shelton High School