Christy Murrell
Waverly,TN
Summary
Passionate individual about recovery and mental health through lived and professional experience.
Overview
18
18
years of professional experience
Work History
Business Development
Haven Health Management
Tennessee
02.2024 - 06.2024
- Develops and implements business development programs in consultation with the Director of Business Development (DBD).
- Maintains a schedule of primary sources including business, industry, EAPs, managed care of clients, physicians/licensed practitioners, and allied health professionals. Documents every contact in the appropriate Customer Relationship Management (CRM) system.
- Maintains current account information and business development referral/admission records and statistics, including the preparation of business development reports and materials.
- Develops and maintains new account relationships and markets. Targets and creates new strategies for increasing business in highly competitive markets. Increases the number of referral sources within a facility such as with physician, social workers and discharge planners.
- Develops strong relationships with key referral sources. Develops and maintains key business development accounts and responds to all business development opportunities. Maintains and lends customer support to designated number of targeted referral source contacts per week, as set forth in a quarterly marketing plan.
- Develops and conducts community workshops and seminars and facility tours to educates clients, families, community and other referral sources on programs, services and amenities provided by facility and provides an opportunity to identify potential referral sources.
- Represents the facility at civic and professional functions and communicates mission in all outreach interactions. Acts a liaison between the facility, referral sources and the general public to further the goals and positive, professional image of the facility.
- Manages leads from referral sources and ensures efficient admissions process for clients. Maintains collaborative working relationship with Admissions Department
- Collaborates closely with facility discharge planners, social workers, case managers, physicians and management, as well as provide education staff to generate referral sources.
- Maintains current awareness of changes in the industry through self-education, peer education and professional and community involvement for the betterment of this position and the facility.
- Attends scheduled department meetings to provide timely reports on month-end reviews, client servicing schedules, customer sales forms and other reporting requirements.
- Generates face to face meetings and admissions activity per goal and documents in CRM in timely manner.
Business Development/ Mobile Assessor
Mirror Lake Recovery Center
Burns,TN
01.2023 - 02.2024
- Identifies, builds, and maintains relationships with key referral partners.
- Maintains a regular servicing schedule that organizes a balance of referral partner maintenance and new business development.
- Manages all client related communication
- Maintains a good relationship with large accounts such as Psychiatric hospitals and Recovery courts
- Has a general understanding of treatment modalities, levels of care, and industry best practices for treating substance use and co-occurring disorders.
- Reviews medical records and assesses for appropriateness
- Possesses the ability to multi-task, work with minimal supervision and problem solve through a variety of scenarios.
- Conducts quality presentations for agencies, hospital staff, discharge planners, and other groups as they are identified.
Admission Supervisor
Freeman Recovery Center
Dickson, TN
04.2020 - 01.2023
- Maintains the admissions guidelines practice by following the policies and procedures that are currently in place.
- Obtain required information from the patient or the referral source for the intake process.
- Accurately and effectively explains the admission criteria to the patient or referral
- Screens patients effectively by admitting criteria and level of care.
- Resolves patient and/or family, or referral source questions regarding the patient care, facilities, and programs.
- Effectively screens potential patient information to the admission criteria: i.e. insurance, level of care.
- Practice the policies already in place to protect patient confidentiality and HIPPA practices.
- Managing and performing timely intake procedures on referrals including all the information required to support the admissions process.
- Managed payroll for admissions team.
- Managed all Business development leads
Property Manager
Freeman Webb Company
Nashville, TN
03.2006 - 03.2010
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
Education
No Degree - Associates in Business Administration
Nashville State Community College
Nashville, TN06.2026
GED -
Dickson County High School
Dickson, TN08.2006
Skills
- Self-motivation
- Active listening
- Conflict resolution
- Organizational skills
- Effective communication
- Attention to detail
- Multitasking
- Computer literacy
- Adaptability
- Interpersonal Communication
Timeline
Business Development
Haven Health Management
02.2024 - 06.2024
Business Development/ Mobile Assessor
Mirror Lake Recovery Center
01.2023 - 02.2024
Admission Supervisor
Freeman Recovery Center
04.2020 - 01.2023
Property Manager
Freeman Webb Company
03.2006 - 03.2010
No Degree - Associates in Business Administration
Nashville State Community College
GED -
Dickson County High School