Summary
Overview
Work History
Education
Skills
References
Timeline
AssistantManager

Christy Rocha

Rockville,CT

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

7
7
years of professional experience

Work History

Surgical Scheduler

Hartford Healthcare Medical Group
Plainville, CT
10.2022 - Current
  • Performed data entry into various computer systems related to surgical scheduling activities.
  • Acted as liaison between surgeons, anesthesiologists, nurses and other medical staff regarding surgical schedules.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Verified insurance eligibility and coverage prior to surgery.
  • Completed relevant insurance and other claim forms.
  • Communicated with patients and family members to provide updates on scheduled dates and times of operations.
  • Checked patient insurance and collected pre-authorizations from providers.
  • Participated in weekly meetings with department heads to discuss upcoming surgeries or issues that may arise during them.
  • Conducted quality assurance reviews on completed records associated with each case.

Receptionist

ReFocus Eye Health
Meriden, CT
04.2021 - 10.2022
  • Answered and directed incoming calls using multi-line telephone system.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Scheduled appointments for clients, customers, and other visitors.
  • Assisted with special projects assigned by management when required.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.

Teller Banking Representative

Santander Bank Us
South Windsor, CT
05.2017 - 12.2021
  • Answered phone calls from external sources promptly and professionally.
  • Directed specific questions to appropriate branch personnel.
  • Prepared official checks for customer and internal bank needs.
  • Reconciled inter-branch transfer requests in a timely manner.
  • Contributed ideas for process improvements within the branch environment.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Resolved problems or discrepancies concerning customers' accounts.
  • Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
  • Followed all bank policies and procedures in order to ensure compliance with regulations.
  • Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Reported daily averages and shortages to operations department.
  • Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
  • Adhered to financial services security and audit procedures.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Tracked currency inventory levels in order to meet demand.

Education

Bachelor of Science - Accounting And Finance

Central Connecticut State University
New Britain, CT
09-2025

Associate of Science - Health Sciences

Goodwin College
East Hartford, CT
05-2017

Skills

  • Scheduling Expertise
  • Medical Terminology
  • Patient Relations
  • HIPAA Compliance
  • Insurance Authorizations
  • Reconciling Charges
  • SAP
  • GAAP Principles
  • General Ledger Management
  • SEC Proficiency

References

References available upon request.

Timeline

Surgical Scheduler

Hartford Healthcare Medical Group
10.2022 - Current

Receptionist

ReFocus Eye Health
04.2021 - 10.2022

Teller Banking Representative

Santander Bank Us
05.2017 - 12.2021

Bachelor of Science - Accounting And Finance

Central Connecticut State University

Associate of Science - Health Sciences

Goodwin College

Similar Profiles

CREATE PROFILE
Christy Rocha