Christy Rouse
Fort Worth,TX
Summary
Seeking an opportunity with a team oriented company ; highly skilled customer service professional with over 30 of years experience in fast-paced environments ; works well with others as well as individually. Adept at documenting customer issues and providing first class service with every interaction while maintaining a professional attitude, and customer confidentiality.
Overview
12
12
years of professional experience
Work History
Front Office Manager
Shine Bright Dentistry
Bedford, TX
05.2022 - Current
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Coached employees through day-to-day work and complex problems.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
Outbound Packer
Amazon
Fort Worth, TX
10.2019 - Current
- Quickly sorted, and packaged customer orders -Found correct products to fulfill customer requests -Helped train new employees -Assisted in other departments when needed
AR Clerk II
Wise Health System
Decatur, TX
10.2018 - 09.2019
- Worked closely with attorneys to provide patient bills and affidavits for lawsuits and bankruptcy cases
- Cooperated with multiple nursing homes to ensure they received the proper EOB’s (Explanation Of Benefits) and monies due to each location
- Made adjustments on accounts to reflect denials/write offs and correct patient balances.
Word Processor
CornerStone Staffing
Fort Worth, TX
08.2017 - 02.2018
- (Word processing position in the remarketing department of MBFS), Audited any and all documents prior to them leaving the department for processing
- Assisted in completing more accounts and lowering the turnaround time from 30 hours to 6 hours.
Accounts Receivable/ Insurance Specialist
All Care Clinics
North Richland Hills, TX
04.2013 - 01.2016
- Met daily deadlines by completing claims and processing of payments -Collected and corrected data for audits of major insurance companies
- Recovered over 100K from Medicaid and Medicare through corrections of modifiers and coding errors and doubled collections for the month
- Maintained all correspondence and follow-up with attorneys, patients and insurance companies in a timely manner.
Healthcare Analyst
US Health Group
Fort Worth, TX
07.2011 - 04.2013
- Received inbound calls from potential customers - Completed review of client health and finances in order to determine health insurance coverage -Assisted clients in filling out forms necessary to begin insurance coverage -Assisted no less than 30 clients a day
Ophthalmology Assistant
UTSW Medical Center
Dallas, TX
04.2008 - 03.2011
- Completed all work ups of patients including all testing prior to being seen by a physician
- Assisted doctor with patient procedures ; followed physicians to multiple locations for follow ups and new cases
- Scheduled maintenance for all office equipment.
Education
Undergraduate - Radiology Technology
Parker University
Skills
- Skillset :
- Customer service ; Secretarial ; Healthcare services ; Typing/Word Processing ; Call Center
- Experience ; Auditing; Quality Assurance
- Oral and Writing Communication
- Insurance Information Collection
- Claim Verifications
- Multi-Tasking Skill
Timeline
Front Office Manager
Shine Bright Dentistry
05.2022 - Current
Outbound Packer
Amazon
10.2019 - Current
AR Clerk II
Wise Health System
10.2018 - 09.2019
Word Processor
CornerStone Staffing
08.2017 - 02.2018
Accounts Receivable/ Insurance Specialist
All Care Clinics
04.2013 - 01.2016
Healthcare Analyst
US Health Group
07.2011 - 04.2013
Ophthalmology Assistant
UTSW Medical Center
04.2008 - 03.2011
Undergraduate - Radiology Technology
Parker University
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