Torie Venezia
PALMETTO
Summary
Results-oriented Front Office Manager with 18 years of expertise in dental practice administration. Proficient in multitasking, fostering effective communication, and managing compliance, enhancing patient flow and expediting claims processing.
Overview
19
19
years of professional experience
Work History
Front Office Manager
Drs. Kline Family Dentistry
Steamboat Springs
01.2022 - 11.2025
- Managed daily operations for family-oriented dental practice to ensure optimal service delivery.
- Coordinated patient scheduling to enhance appointment flow and minimize wait times.
- Oversaw check-in and check-out procedures, maintaining efficiency throughout service.
- Executed administrative tasks such as filing paperwork and updating databases accurately.
- Handled guest greetings, phone calls, and emails, delivering exceptional customer interactions.
- Resolved customer complaints promptly while upholding professional standards of service.
- Ensured compliance with health regulations and office policies in all daily functions.
- Streamlined billing processes by implementing electronic claims submissions, improving reimbursement timelines.
- Collaborated with the IT company for troubleshooting.
Front Office Manager
Gary E Fresques, DDS
Steamboat Springs
01.2007 - 01.2022
- Managed daily front office operations for a family-focused dental practice.
- Coordinated patient scheduling to optimize appointment flow and reduce wait times.
- Oversaw patient check-in and check-out procedures for efficient service delivery.
- Handled insurance verification and claims processing for patient accounts.
- Maintained compliance with health regulations and office policies in daily operations.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Responsible for managing the daily operations of the front office, including greeting patients, answering phone calls, and emails.
- Streamlined billing processes by implementing electronic claims submissions, improving reimbursement timelines.
- Processed payroll and payroll tax submission.
- Accounts payable and receivable.
Education
Bachelor of Science - Business Administration And Management
Northern Arizona University
Flagstaff, AZ12-1996
Skills
- Patient scheduling and insurance verification
- Claims processing and billing
- Office management software
- Customer service and relations
- Multitasking abilities
- Office correspondence management
- Effective communication skills
- Schedule management strategies
- Administrative support functions
- Records management systems
- Account reconciliation processes
- Revenue management techniques
Timeline
Front Office Manager
Drs. Kline Family Dentistry
01.2022 - 11.2025
Front Office Manager
Gary E Fresques, DDS
01.2007 - 01.2022
Bachelor of Science - Business Administration And Management
Northern Arizona University