Brooke Portoghese-Malnar
Grants Pass
Summary
I am a dependable Office Manager with a collaboratve approach to creating and maintaining a productive and welcoming space. My dedication to professionalism and trust is evident to all who interact with me. I exell at time managemnt, policy implementation, conflict deescalation, written and verbal communictaion with patients and providers, and maintaining healthy relationships with staff members.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front Office Manager
Body in Context
01.2020 - 08.2025
- Managed calendar and scheduled appointments for multiple providers based on optimal patient loads and clinician availability.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Maintained orders and kept office stocked
- Organized paperwork such as charts and reports for office and patient needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Contacted insurance companies for patient medical billing operations.
- Assisted with onboarding of new employees.
Medical Records/ File Clerk
Santa Clara Medical Clinic
02.2018 - 07.2019
- Initiated patient medical records by creating and processing patient care record folder with patient demographics and medical history information.
- Pulled patient charts for physicians to prepare physicians for appointments.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Maintained patient confidence by keeping patient records information confidential.
- Prepared necessary correspondence related to medical records of patients such as sending lab results to outside physicians.
Pharmacy Technician
West Main Pharmacy
03.2013 - 12.2017
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Stocked, labeled and inventoried medication to keep accurate records.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Worked with customers to understand needs and provide excellent service.
- Counted and filled hundreds of prescriptions daily.
Education
High School Diploma -
Southern Oregon Christian Academy
Medford, OR05.2014
Skills
- Medical scheduling
- Payment posting in medical billing systems
- Data entry
- Medical terminology
- EMR systems
- Managing patient records
- Handling patient inquiries
- Insurance verification
- Administrative skills
- Health insurance authorizations
- Reception operations
- Exceptional customer support
- Hiring and onboarding
Certification
Driver's License
Languages
English
Timeline
Front Office Manager
Body in Context
01.2020 - 08.2025
Medical Records/ File Clerk
Santa Clara Medical Clinic
02.2018 - 07.2019
Pharmacy Technician
West Main Pharmacy
03.2013 - 12.2017
High School Diploma -
Southern Oregon Christian Academy