CHRISTY RUE
Council on Aging of Nassau County
Fernandina Beach,Fl
9
years of professional experience
Skilled professional with associate degree in applied science, minor in business and 12 + years’ experience interacting with the patients and clients. Highly qualified in a service based, professional position requiring an emphasis on satisfaction in a fast-paced environment. Strong team player and leader. Committed to quality performance with the ability to learn procedures quickly.
Work History
Home Health Aide
3 Years 1 Month- Provided personal care and assistance with daily living activities for clients in home settings.
- Monitored and documented patient health status, reporting changes to healthcare professionals promptly.
- Assisted clients with mobility and physical exercises, promoting independence and well-being.
- Implemented individualized care plans tailored to client needs, enhancing overall quality of life.
Pharmacy Technician
2 Years 11 Months- Processed and dispensed medications accurately in compliance with pharmacy regulations.
- Assisted customers with prescription inquiries and provided medication counseling.
- Managed inventory levels, ensuring availability of medications and supplies.
- Collaborated with healthcare professionals to optimize patient care outcomes.
Patient Care Advocate
2 Years 9 Months- Coordinated patient care plans, ensuring timely access to services and resources.
- Educated patients on healthcare options, enhancing understanding of treatment pathways.
- Facilitated communication between patients and medical staff, streamlining information exchange.
- Scheduled appointments for upcoming doctor appointments ensuring there was no time laps or discrepancies using NextGen EHR system.
Education
Associate of Science - Medical Assisting
Customer Service
- Helped customers answering questions about products giving advice.
- Addressed and resolved customer issues utilizing effective listening and problem solving
- Analyzed customer needs and provided appropriate solutions.
- Proven experience providing customer support in busy call center environments.
- An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
- Strategic-relationship and partnership-building skills listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes.
Administrative
- Manage phone calls as well as handled all correspondence and filing.
- Prepared and distributed mass mailings, authored memos and reports.
- Scheduled 40+patient appointments daily using NextGen EHR.
- Coordinated multi-provider calenders and verified insurance eligibility prior to patients visits.
- Reduced no-show rates by 15% through automated text and phone appointment reminders.
Timeline
Home Health Aide
Council on Aging of Nassau County
09.2023 - CurrentRead More
Pharmacy Technician
Walgreens Pharmacy Tech
10.2020 - 09.2023Read More
Patient Care Advocate
Family Care Partners
01.2018 - 10.2020Read More
Heritage Ins
Associate of Science from Medical Assisting
Read More