Kayla Howell
New York,NY
Summary
Customer-focused professional with a strong track record in service-oriented roles, including healthcare, retail, and security. Skilled in handling client interactions, resolving conflicts, and managing emergency situations with professionalism. Committed to creating smooth, respectful interactions that leave customers feeling heard and valued.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Home Health Aide
Freedom Care
11.2023 - Current
- Consistently documented vital signs such as temperature, pulse rate, and blood pressure
- Helped clients move in bed, stand or walk
- Kept accurate records of care and shared notes with supervisor
- Coordinated the transport of patients and managed their appointment schedule.
Concierge
SSC Security
10.2022 - 08.2023
- Monitored building and property entrances and exits
- Completed required shift logs
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries
- Handled mail and package deliveries, keeping items secure
- Maintained guest privacy and building reputation
Security Officer
Urban Pathways
11.2019 - 06.2020
- Performed nightly rounds to maintain building security
- Demonstrated expertise in aiding individuals facing both substance abuse and emotional challenges as a certified mental health professional
- Monitored security cameras and fire, building, and alarm systems
- Safely and efficiently responded to emergencies, within a 5-minute response window
- Ensured swift and accurate reporting of security incidents, accidents, and medical emergencies to law enforcement
Education
High School Diploma -
Hawthorne Cedar Knolls
Hawthorne, NY06-2021
Some College (No Degree) - Business Administration and Management
Hostos Community College of The City University of New York
The Bronx, NYSkills
Time Management
Moderate knowledge of Microsoft 360
Customer Relations
Document Management
Conflict Resolution
Accomplishments
Security License
F02 Certified
Certification
Security License
Timeline
Home Health Aide
Freedom Care
11.2023 - Current
Concierge
SSC Security
10.2022 - 08.2023
Security Officer
Urban Pathways
11.2019 - 06.2020
High School Diploma -
Hawthorne Cedar Knolls
Some College (No Degree) - Business Administration and Management
Hostos Community College of The City University of New York
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