Christy Russell
Lithonia ,GA
Summary
Collaborative leader with a dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse stakeholders in dynamic, fast-paced settings. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. I'm also a Professional Motor-Coach Operator with fifteen years of driving local, and over-the-road experience.
Overview
5
5
years of professional experience
Work History
Manager of Operations
Elite Short Stays LLC
05.2021 - Current
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Interacted well with customers to build connections and nurture relationships.
- Provided shelter for traveling professionals an Airbnb-like setting.
- Triaged inbound chat calls and email inquiries from customers to assist with new account setup and troubleshooting.
- Managed over 75 calls per day to generate leads for potential homeowners who were interested in selling their homes.
- Managed four virtual assistants with lead generation, and cold calling. CRM, Propstream, Upwork and Fiverr
- Provided customer service to new and old clients
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Property Management
Manager
Beau2ful Illusions LLC
05.2018 - 08.2021
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cross-trained existing employees to maximize team agility and performance.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Controlled costs to keep the business operating within budget and increase profits.
- Communicated clearly with employees, suppliers, and stakeholders to keep everyone on the same page and working toward established business goals.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed over 50 customer calls per day, and increased sales by 10%.
- Called several hair venders per day to get the best quality of hair products for our online customers.
Education
Business Management
Ivy Tech Community College of Indiana
Indianapolis, IN06.2006
Skills
- Business Operations
- Payroll Operations
- Overseeing Employees
- Training Programs
- Filing Systems
- Customer Satisfaction
- Data Entry
- Business administration
- Microsoft Word
- Excel
Timeline
Manager of Operations
Elite Short Stays LLC
05.2021 - Current
Manager
Beau2ful Illusions LLC
05.2018 - 08.2021
Business Management
Ivy Tech Community College of Indiana
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