Christy Sapa
Family Healthcare
Fargo,ND
9
years of professional experience
Experienced patient services and customer support professional with a calm disposition, strong communication skills, and a focus on resolving issues quickly while supporting patients.
Work History
Patient Services
2 Years 6 Months- Welcomed new patients and actively built relationships by explaining patient services programs and offering information and support.
- Trained and mentored new employees in registration department; answered questions and provided insight on patient services.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Utilized telepsychiatry services, expanding access to psychiatric care for patients in remote or underserved areas.
- Handled inbound customer calls, resolving inquiries with accurate information and professional communication.
Stocking Associate
1 Year 7 Months- Stocked shelves and endcaps with accurate merchandise placement to maintain sales floor readiness.
- Unloaded freight, sorted product, and organized backroom inventory for efficient replenishment.
- Pulled merchandise from backroom locations to support timely floor stocking.
- Maintained effective team member communication.
Store Manager
4 Years 6 Months- Directed daily restaurant operations, ensuring consistent service, cleanliness, and team accountability.
- Scheduled staff shifts to maintain coverage and control labor costs.
- Trained crew members on service standards, food safety, and point-of-sale procedures.
- Monitored inventory levels and ordered supplies to prevent shortages and waste.
Education
High School Diploma
Skills
Patient services
Client communication
Customer service
Patient call support
Telemedicine services
Patient service coordination
Customer services
Composed demeanor
Vision services
Timeline
Patient Services
Family Healthcare
04.2024 - CurrentRead More
Stocking Associate
Target
08.2022 - 03.2024Read More
Store Manager
A&W
01.2018 - 07.2022Read More
Edison
High School Diploma
Read More