Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jacqueline Castaneda

Dallas,TEXAS

Summary

Adept in patient services management and bilingual communication, I enhanced patient satisfaction at Aramark/Baylors Scott by developing individualized diet plans and resolving technical issues, showcasing multitasking prowess and a commitment to excellence. My forensic accounting skills and empathetic customer service have consistently improved operational efficiency and client loyalty across roles.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Patient Services

Aramark/Baylors Scott
10.2024 - 02.2025
  • Determined proper codes for medical records and patient services.
  • Served as a key point of contact for external stakeholders such as pharmaceutical representatives and vendors, ensuring effective coordination and collaboration to enhance patient services.
  • Troubleshot technical issues with radiology equipment to minimize downtime and maintain optimal performance for patient services.
  • Guided and counseled coordinators, case managers and clinical supervisors and assisted in continually improving patient services.
  • Developed and maintained patient-specific diet plans, ensuring accurate calorie counts, and adherence to dietary needs. Collaborated with patients to accommodate their individual preferences and requirements, contributing to enhanced patient satisfaction. Gained valuable skills in patience and multitasking by providing attentive service and going the extra mile to ensure superior nutrition.

Cashier

Finish Line
08.2024 - 11.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.

Accounting

1-800 Radiator
03.2024 - 08.2024
  • Streamlined escrow accounting processes by implementing efficient software solutions.
  • Developed and implemented various procedures to improve accounting process.
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Leveraged forensic accounting techniques to uncover financial crimes, contributing to perpetrator apprehensions.
  • Managed complex accounting projects and special assignments.
  • Expedited payment processing by promptly entering cash receipts into accounting software.
  • Played a key role as an Accounting Representative, ensuring accurate financial record-keeping and customer satisfaction. - Maintained up-to-date customer statements, providing timely and accurate information to clients to facilitate their financial.
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  • - Diligently monitored and processed all payments, ensuring timely updates, and accurate transfers to maintain financial integrity.
  • Successfully resolved discrepancies and responded to customer inquiries, enhancing communication and trust.
  • Collaborated with team members to improve accounting processes and implement best practices for financial management.
  • Utilized accounting software to streamline operations and improve accuracy in financial reporting.

Customer Service Representative

Home Depot
04.2022 - 03.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Analyzed customer needs and preferences to make personalized product or service recommendations, enhancing customer satisfaction.
  • Easter on coma reason charred to effect along the entire analysis using customer relations and repeat - Maintained clear and transparent communication with customers regarding the status of their orders, promptly addressing any order.
  • Issues to prevent dissatisfaction.

Education

Bryan Adams
2101 Millmar Dr Dallas, TX 75228 United States
06.2022

Skills

  • Patient services management
  • Patient services coordination
  • Patient services
  • Patient confidentiality and data security
  • Bilingual

Certification

Cosmetology

Entrepreneur

Timeline

Patient Services

Aramark/Baylors Scott
10.2024 - 02.2025

Cashier

Finish Line
08.2024 - 11.2024

Accounting

1-800 Radiator
03.2024 - 08.2024

Customer Service Representative

Home Depot
04.2022 - 03.2024

Bryan Adams

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Jacqueline Castaneda