Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Open To Work
Hi, I’m

Christy Shaffer

Spokane,WA

Summary

Diligent secretary with a talent for building effective professional relationships with clients, staff, and business associates. Proactive approach to administration combined with strong attention to detail. Insightful team player with active communication skills and a flexible approach to resolving daily issues.

Overview

10
years of professional experience

Work History

Providence Sacred Heart Medical Center
Spokane

Secretary/Health Unit Coordinator
11.2024 - Current

Job overview

  • Coordinated appointment scheduling for medical staff and patients to optimize workflow.
  • Managed electronic filing system for patient records, ensuring data accuracy and accessibility.
  • Facilitated patient check-in process, enhancing reception experience and efficiency.
  • Handled incoming calls, directing inquiries to appropriate personnel swiftly.
  • Operated office equipment including photocopiers and scanners, maintaining functionality.
  • Responded to customer inquiries via email and phone with professionalism.
  • Tracked inventory levels and ordered supplies timely to maintain office operations.
  • Managed confidential documents with discretion, ensuring compliance with regulations.

Maddie's Place
Spokane

Lead Infant Care Specialist
10.2023 - 10.2025

Job overview

  • Developed individualized infant care plans in collaboration with team members to tailor care to each infant's unique needs.
  • Maintained accurate daily documentation of care activities and infant progress.
  • Provided comprehensive care for infants, including bathing and dressing needs.
  • Provided emotional support and fostered open communication with parents during challenging times to strengthen caregiver-parent relationships.
  • Proposed innovative ideas for initiatives that enhanced quality of care and improved overall infant well-being.
  • Supported families in understanding infants' conditions and their implications.
  • Participated in training sessions to enhance caregiving skills and knowledge.
  • Maintained a clean, organized environment to ensure infants' health and safety.

Providence Sacred Heart Medical Center
Spokane

NICU Health Unit Coordinator
04.2018 - 09.2023

Job overview

  • Coordinated patient admissions and discharges.
  • Managed communication between medical staff, patients, and families effectively.
  • Managed communication between medical staff and families to ensure clarity.
  • Processed patient information using electronic health record systems.
  • Facilitated interdepartmental communication regarding patient care needs.
  • Processed paperwork related to hospital admissions, discharges, and transfers.
  • Maintained patient charts, ensuring all relevant information was current.
  • Conducted unit greetings and orientations for newly admitted patients.
  • Provided administrative support to nursing staff and doctors
  • Answered incoming calls, routing them to appropriate nurses, providers and departments.

Providence Pediatric Associates
Spokane

Patient Care Coordinator
05.2016 - 04.2018

Job overview

  • Coordinated patient appointments and optimized scheduling for multiprovider pediatric clinic to enhance access to care.
  • Collaborated with healthcare providers to enhance patient flow efficiency.
  • Guided families through concerns to provide support and ensure informed decision-making.
  • Maintained accurate patient records within electronic health systems.
  • Verified insurance coverage and clarified benefits for families to promote understanding.
  • Collected copays and account payments, posted them to patient's account and provided receipts.
  • Counseled patients on potential financial liabilities and payment requirements.
  • Scheduled follow-up visits as needed to ensure continuity of care.
  • Received and routed care team messages and documents to appropriate staff.

Education

Canyon Lakes Retoration And Rehabilitation
Kennewick, WA

from Certified Nursing Assistant
03-2010

Spokane Community College
Spokane, WA

Dental Assistant Certification from Dental Assiting
06-1989

Kamiakin High School
Kennewick, WA

High School Diploma
06-1988

Columbia Basin College
Pasco, WA

Some College (No Degree) from Nursing

Skills

  • Health records management
  • HIPAA compliance
  • Document processing
  • Multi-line phone systems
  • Time management
  • Attention to detail
  • Problem solving
  • Team collaboration
  • Effective communication

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Salary Range

$22/hr - $1000/hr

Timeline

Secretary/Health Unit Coordinator

Providence Sacred Heart Medical Center
11.2024 - Current

Lead Infant Care Specialist

Maddie's Place
10.2023 - 10.2025

NICU Health Unit Coordinator

Providence Sacred Heart Medical Center
04.2018 - 09.2023

Patient Care Coordinator

Providence Pediatric Associates
05.2016 - 04.2018

Canyon Lakes Retoration And Rehabilitation

from Certified Nursing Assistant

Spokane Community College

Dental Assistant Certification from Dental Assiting

Kamiakin High School

High School Diploma

Columbia Basin College

Some College (No Degree) from Nursing

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Christy Shaffer