Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Additional References
Professional References
Timeline
Generic
Christy Smith
Open To Work

Christy Smith

Mount Holly,NC

Work Preference

Desired Job Title

Placement and Management of Substitute Teachers and Support StaffCustomer Service RepresentativeSubstitute TeacherAdministrative Assistant

Work Type

Full Time

Location Preference

Hybrid
Location: Mount Holly, NC, US
Open to relocation: No

Salary Range

45000/yr - 200000/yr

Important To Me

Work-life balanceFlexible work hoursHealthcare benefitsPaid sick leave401k matchPaid time off

Summary

Versatile professional with extensive experience in education and customer service. Maintains a 95% customer satisfaction rating while effectively managing classrooms and supporting diverse student needs. Skilled in fostering positive relationships and resolving issues efficiently in fast-paced environments.

Overview

1
1
Certification
17
17
years of professional experience

Work History

Placement and Management of Substitute Teachers and Support Staff

Gaston County School District
01.2026 - Current
  • Managed K–12 classrooms, implemented lesson plans, and maintained structured learning environments.
  • Adapted to diverse classroom needs and student dynamics to support effective learning.
  • Communicated with staff and administrators to ensure alignment with school policies and enhance collaboration.

Customer Service Representative

Fairway Green of Charlotte
Charlotte, NC
07.2019 - 10.2025
  • Acted as the primary point of contact for residential and commercial clients.
  • Resolved billing inquiries and service issues, maintaining a 95% customer satisfaction rating.
  • Coordinated daily schedules for field managers and technicians to optimize service delivery.
  • Enhanced follow-up communication through Microsoft Teams, Captivated, and Podium to streamline customer interactions.
  • Processed payments and supported collections for installment and prepay accounts, ensuring accurate account management.

Substitute Teacher

Gaston County Schools
Gaston County, NC
12.2018 - 06.2019
  • Managed K–12 classrooms, implemented lesson plans, and ensured a structured learning environment.
  • Adapted to diverse classroom needs and fostered positive student engagement.
  • Collaborated with staff and administrators to support educational objectives.

Administrative Assistant

Cummins Allison
Charlotte, NC
04.2009 - 10.2018
  • Coordinated executive scheduling and managed correspondence to streamline workflow.
  • Screened calls and emails to ensure accurate client information.
  • Developed and organized electronic and physical filing systems for efficient document retrieval.
  • Facilitated interdepartmental communication to improve collaboration and project alignment.

Education

Bachelor of Science - Elementary Education

Georgia Southwestern State University
Americus, GA
05-2000

Associate of Arts - Early Childhood Education

Andrew College
Cuthbert, GA
05-1997

Skills

  • Substitute teacher coordination
  • Staff training coordination
  • Budget management
  • Resource allocation
  • Process improvement
  • Data entry and documentation
  • Office administration and record keeping
  • Microsoft Office Suite
  • Interpersonal communication
  • Client relations

Certification

  • Elementary Education (K–6)
  • Teacher Services Credential, 07/01/06, 06/01/11
  • Driver’s License, 01/01/20, 01/01/28

Additional References

Available upon request.

Professional References

  • Christy Smith, siegesmith2001@yahoo.com, (704) 451-2501, Mount Holly, NC
  • Karen Smith, Vice Principal, Southwest Middle School, Gastonia, NC, 980-421-8449, 704-866-6290, kesmith@gaston.k12.nc.us, Oversaw 8th grades students and teachers, she was main contact for my long-term substitution position
  • James Graham, Branch Manager, Fairway Green, Charlotte, NC, (704) 392-0811, jgraham@fairwaygreen.com, Oversaw operations and team collaboration during my tenure at Fairway Green.
  • Queontra Thorne, 8th Grade English/Language Arts, Southwest Middle School, 704-507-0139, qtthorne@gaston.k12.nc.us, Collaborated with team members to support student productivity and promote a positive learning environment.
  • Evan Hager, Regional Director, Fairway Green, Raleigh, NC, (919) 329-0095, ehager@fairwaygreen.com, Corporate-level reference familiar with my professionalism and branch contributions.

Timeline

Placement and Management of Substitute Teachers and Support Staff

Gaston County School District
01.2026 - Current

Customer Service Representative

Fairway Green of Charlotte
07.2019 - 10.2025

Substitute Teacher

Gaston County Schools
12.2018 - 06.2019

Administrative Assistant

Cummins Allison
04.2009 - 10.2018

Bachelor of Science - Elementary Education

Georgia Southwestern State University

Associate of Arts - Early Childhood Education

Andrew College

Similar Profiles

CREATE PROFILE
Christy Smith